Revenue PMO Lead, Guest 360 Initiatives

Etihad Airways Group; Abu Dhabi; Sur place; AED 300 000 - 520 000; Plein temps

Résumé du poste

Etihad Airways Group is seeking a PMO Manager G360 to act as the commercial proof engine for the insight function, ensuring every journey initiative has a rigorous financial case, a measurable revenue hypothesis, and a documented commercial result. The role reports to the CRCO and enforces revenue discipline across the function.

You will develop commercial cases, manage revenue baselines, write use-case hypotheses, and model ROI for personalization, while maintaining monthly scorecards and

Qualifications

• Bachelor's or Master's in Finance, Economics, Business Analytics, or related field.
• 5–8 years in airline revenue management, loyalty commercial analytics, customer economics, or commercial strategy.
• Has built financial models that influenced major business decisions. Fluent in P&L thinking.
• Excel and financial modelling (advanced).
• SQL (proficient).
• Tableau or Power BI.
• Understanding of A/B test design and statistical significance.
• Airline revenue metrics (load factor, yield, RASK) an advantage.
• Strong project and governance management experience, working cross-functionally.

Responsabilités

• Commercial case development: Build the financial case for every journey initiative before it is approved — revenue uplift modelling, churn reduction value, ancillary opportunity sizing, acquisition cost reduction.
• Support with administrative tasks including programme management and creation of C-suite presentations, requiring gathering data from cross functional departments.
• Revenue baseline and tracking: Own the commercial baseline — current revenue per passenger by segment and journey stage, ancillary attach rates, loyalty LTV distribution, direct channel share. Update quarterly and track against improvement targets.
• Use case hypothesis writing: Co-author the revenue hypothesis for every use case and experiment — a specific, falsifiable prediction of commercial impact agreed before the pilot runs and tested after. Maintain the use case performance log.
• Personalisation ROI modelling: Model the revenue impact of personalisation scenarios — what would a 10% improvement in upgrade conversion generate?
• CRCO commercial scorecard: Produce and maintain the monthly commercial scorecard for the CRCO — revenue per passenger, ancillary attach rate, loyalty tier migration, churn rate by segment, and personalisation coverage.
• Spend optimisation analysis: Identify which segments, routes, and touchpoints deliver the highest commercial return on CX investment. Provide data-driven recommendations for reallocation of experience investment toward highest-LTV moments.

Connaissances

P&L thinking

Advanced Excel & financial modelling

SQL

Tableau or Power BI

A/B test design & statistics

Airline revenue metrics (load factor,

Cross-functional project governance

Formation

Bachelor's or Master's in Finance, Economics, Business Analytics, or related field

Outils

SQL

Tableau

Power BI

Description du poste

Etihad Airways Group is seeking a PMO Manager G360 to act as the commercial proof engine for the insight function, ensuring every journey initiative has a rigorous financial case, a measurable revenue hypothesis, and a documented commercial result. The role reports to the CRCO and enforces revenue discipline across the function.

You will develop commercial cases, manage revenue baselines, write use-case hypotheses, and model ROI for personalization, while maintaining monthly scorecards and