PMO Manager, Guest 360 — Revenue & Commercial Impact

Etihad food group; Abu Dhabi; On-site; AED 600,000 - 900,000; Full time

Job summary

Etihad Airways is seeking a PMO Manager G360 to be the commercial proof engine of the insight function, ensuring every journey initiative has a rigorous financial case and a measurable revenue hypothesis before it starts.

You will own the commercial baseline, model ROI for personalisation, develop use-case hypotheses, and produce the monthly CRCO scorecard while guiding cross-functional teams across campaigns and experiences. This role sits in the Revenue & Commercial Division in Abu Dhabi.

Qualifications

• Bachelor's or Master's degree in Finance, Economics, Business Analytics, or related field.
• 5–8 years in airline revenue management, loyalty analytics, or related areas with proven financial modeling impact.
• Advanced Excel and financial modelling; SQL; Tableau or Power BI; understanding of A/B testing and airline revenue metrics.
• Strong project and governance management experience, cross-functional collaboration.

Responsibilities

• Build the financial case for every journey initiative with revenue uplift modelling and related analyses.
• Support programme management and cross-functional data gathering for C-suite presentations.
• Own the commercial baseline: revenue per passenger by segment and journey stage; track quarterly against targets.
• Co-author revenue hypotheses for use cases and experiments; maintain the performance log.
• Model revenue impact of personalisation scenarios (e.g., 10% upgrade conversion) and report findings.
• Produce and maintain the monthly CRCO commercial scorecard (revenue per passenger, attach rates, loyalty movement).
• Identify segments, routes and touchpoints with highest ROI; advise reallocations of CX investment.

Skills

Advanced Excel

SQL proficiency

Tableau/Power BI

A/B testing understanding

P&L thinking

Education

Bachelor's or Master's in Finance, Economics, Business Analytics, or related field

Tools

SQL

Tableau/Power BI

Job description

Etihad Airways is seeking a PMO Manager G360 to be the commercial proof engine of the insight function, ensuring every journey initiative has a rigorous financial case and a measurable revenue hypothesis before it starts.

You will own the commercial baseline, model ROI for personalisation, develop use-case hypotheses, and produce the monthly CRCO scorecard while guiding cross-functional teams across campaigns and experiences. This role sits in the Revenue & Commercial Division in Abu Dhabi.