Retention Conversion Agent

Decision Management Consultants LLC; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Competitive Salary

Employee Benefits as per UAE Labor Law

Job summary

Decision Management Consultants LLC in Dubai recruits a Retention/Conversion Agent for a client operating in the Forex industry. The role focuses on converting and retaining traders, driving deposit growth and maintaining high service standards.

Based on a fast-paced, regulated financial environment, the successful candidate will handle onboarding, KYC guidance, and ongoing client engagement, with UK client experience valued and on-site work in Dubai required.

Qualifications

• Proven track record in retention, re-activation, conversion, sales or client recovery.
• Forex CFD or trading experience is a strong advantage.
• Strong ethical mindset with excellent closing skills.
• Performance-driven, willing to work on-site in Dubai.
• Ability to manage high-value UK clients and generate strong deposit volumes.
• British nationals are welcome.

Responsibilities

• Contact leads within minutes of their registration.
• Guide clients through the registration process, KYC document upload, and their first deposit.
• Build long-term relationships with clients.
• Encourage active traders to increase their equity/balance to trade larger volumes.
• Provide daily market updates, technical analysis, and alerts on high-volatility events.
• Reconnect with and engage existing or inactive clients.

Skills

Retention sales

Client recovery

Forex trading

Closing skills

On-site Dubai

UK client management

British nationals welcome

Job description

Decision Management Consultants is recruiting a Retention/Conversion Agent for one of its clients operating in the Forex industry in Dubai UAE.

About Our Client

Our client is a well-established Forex trading company based in Dubai operating ina fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions customer-centric operations and compliance with international regulatory standards. With a growing presence in the region they offer innovative trading services and a dynamic workplace that encourages performance growth and collaboration.

Key Responsibilities

• Contact leads within minutes of their registration
• Guide clients through the registration process KYC (Know Your Customer) document upload and their first deposit
• Build long-term relationships with clients
• Encourage active traders to increase their equity/balance in order to trade larger volumes
• Provide daily market updates technical analysis and alerts related to high-volatility events
• Reconnect with and engage existing or inactive clients

Requirements

• Proven track record in retention re-activation conversion sales or client recovery
• Experience in Forex CFD or trading is a strong advantage
• Strong ethical mindset with excellent closing skills
• Performance-driven professionals willing to work on-site in Dubai
• Ability to manage high-value UK clients and generate strong deposit volumes
• British nationals are welcome

Benefits

• Competitive Salary
• Employee Benefits as per the UAE Labor Law

Required Skills

Proven track record in retention re-activation conversion sales or client recovery Experience in Forex CFD or trading is a strong advantage Strong ethical mindset with excellent closing skills Performance-driven professionals willing to work on-site in Dubai Ability to manage high-value UK clients and generate strong deposit volumes British nationals are welcome