Retail Staff | KOTON

FashionUnited; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

FashionUnited in Dubai seeks a Senior Sales Associate to represent the brand, drive sales, and deliver exceptional customer service. You will greet customers, assist in selecting products, and promote the Club Apparel Loyalty Program to encourage repeat business.

You will mentor new Associates, uphold store standards, and support daily operations including POS handling, inventory, and loss prevention during extended sale periods.

Qualifications

• Bachelor's degree and 3-5 years of sales experience are preferred.
• Strong communication and interpersonal skills required.
• Proven ability to achieve sales targets and provide excellent customer service.

Responsibilities

• Represent the brand and maximize store sales through exceptional customer service.
• Greet customers and assist in selecting products; drive conversions.
• Promote loyalty program to encourage repeat sales.
• Lead by example in sales techniques and service; mentor entry-level staff.
• Oversee daily operations, including opening/closing procedures and loss prevention.

Skills

Customer service

Sales

Communication

Team leadership

Education

Bachelor's degree

Tools

POS system

SIOCS

Zebra

Cash handling

Job description

• The position is responsiblerepresent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience in addition to perform various operational duties assigned by the store manager or assistant store manager.

Customer Service:

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Be a role model for other Sales Associates in terms of Sales Achievement and Service.
• Educate customers about product features, advantage, benefits, materials, and care instructions.
• Maintain a strong knowledge of the product inventory and promotions to effectively communicate with customers.
• Serve Customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers
• Provide guidance, mentorship, and training to entry-level sales associates.
• Become Buddies to newly joined team in the store
• Track completion of learning programs for all in the store
• Lead by example, demonstrate excellent customer service and sales techniques.
• Assist in overseeing daily operations, including opening and closing procedures.
• Monitor entry-level sales associates, providing constructive feedback to enhance sales techniques.
• Collaborate with the store manager to implement and enforce company policies.
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same

Process:

• Handle the POS (Point of Sale) / Billing Counter efficiently. Have access to SIOCS, Zebra, Petty Cash etc.
• Tally money in the cash till during the beginning / end of the shifts
• Contribute to inventory management and assist in periodic stock counts.
• Achieve and exceed sales individual targets by actively engaging with customers to understand their needs and preferences.
• Issue receipts / refunds / change to the customers correctly
• Stay informed about the latest fashion trends, designers, and brands carried by the store.
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party
• Replenishes and re-merchandises stocks on the shop floor on an on-going basis in order to ensure maximum range and product availability atalltimes.

Desired Qualification:

The ideal Senior Sales Associate in a retail company should have a bachelors degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience. A minimum of 3-5 years of previous experience in a sales role is preferred.