Sales Associate- Forever New

Apparel Group; Abu Dhabi; On-site; AED 56,000 - 89,000; Full time

Job summary

Apparel Group in Abu Dhabi seeks a Store Associate to represent the brand and maximize sales through exceptional customer service and retail experience. You will greet customers, assist with product selection, maintain store visuals, handle POS transactions, and support inventory and loss-prevention policies.

A presentable appearance and flexibility for extended hours during sales are required. Join a fashion-focused team that values guest satisfaction and offers opportunities to develop

Qualifications

• Excellent customer service and retail experience.
• Ability to assist customers and drive sales.
• Maintain product knowledge and brand guidelines.

Responsibilities

• Greet the customers and assist them in selecting the right product.
• Convert window shoppers to buyers.
• Promote the Apparel Group Loyalty Program for repeat sales.
• Serve customers with the highest standards and follow the GUEST process (Greet, Understand, Explain, Sell, Thank).
• Be updated about various brands for suggestive selling.
• Be presentable and well-groomed at all times.
• Flexible to work extended hours during sale periods.
• Maintain up-to-date stock knowledge and minimize stock loss.
• Handle POS / Billing Counter efficiently.
• Tally cash at the beginning and end of shifts.
• Process payments by cash / cards / vouchers / debits.
• Maintain security awareness in-store at all times.
• Adhere to SOP & Loss Prevention policies.
• Confidentiality of sales figures.

Skills

Customer service

Sales skills

Grooming

Attitude

Job description

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

POSITION OBJECTIVE

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party