Retail Sales & Operations Coordinator

Vhernier Group; Dubai; On-site; AED 167,000 - 290,000; Full time

Job summary

Vhernier in the UAE is seeking a Sales & Operations Executive to support day-to-day retail and operational activities. You will coordinate stock, shipments and supplier interactions, working closely with boutique teams, Richemont departments and HQ to ensure smooth operations.

The role requires experience in luxury retail operations, strong SAP skills, and excellent organisational abilities to manage multiple tasks and deadlines.

Qualifications

• Experience in retail operations, sales operations, logistics or a similar role.
• Experience in luxury retail, jewelry, fashion or premium environments.
• Working knowledge of SAP is required.
• Good Microsoft Excel and Microsoft Office skills.
• Strong organisation and attention to detail.
• Ability to manage multiple tasks and deadlines.
• Good communication with internal teams and suppliers.
• Proactive and cross-functional willingness.

Responsibilities

• Provide day-to-day operational support to Vhernier boutiques across the UAE.
• Support stock movements, transfers, receipts and returns within SAP.
• Assist with stock counts and inventory checks.
• Coordinate inbound/outbound shipments with boutiques, logistics and HQ.
• Follow up on deliveries, shipment docs and timelines.
• Create and follow up on Purchase Orders in SAP.
• Coordinate supplier quotations, invoices and follow-up.
• Support boutique requirements including packaging and supplies.
• Maintain trackers for shipments, orders and projects.
• Assist with openings, renovations and retail projects.
• Support regular sales, stock and operational reporting.
• Liaise with Finance, Logistics, IT, Procurement and Security as required.
• Ensure records and documentation are maintained accurately.

Skills

Retail ops

Logistics coordination

Attention to detail

Organisational skills

Communication

Multitasking

Proactive

Tools

SAP

Microsoft Excel

Microsoft Office

Job description

The Sales & Operations Executive will support the day-to-day retail and operational activities of Vhernier in the UAE. The role will work closely with the existing operations function, boutique teams, Richemont departments and Vhernier HQ to help ensure smooth boutique operations. This is a hands-on coordination role suited to someone who is organised, proactive and comfortable working across stock, SAP, logistics, suppliers and general retail operations.

Key Responsibilities:

• Provide day-to-day operational support to Vhernier boutiques across the UAE.
• Support stock movements, transfers, receipts and returns within SAP.
• Assist with stock counts, inventory checks and follow-up on stock discrepancies.
• Coordinate inbound and outbound shipments with boutiques, logistics teams, suppliers and HQ.
• Follow up on deliveries, shipment documentation and operational timelines.
• Create and follow up on Purchase Orders in SAP and maintain supporting documentation.
• Coordinate supplier quotations, invoices and general supplier follow-up.
• Support boutique requirements including packaging, stationery, uniforms and operational supplies.
• Maintain trackers for shipments, orders, projects and other operational activities.
• Assist with boutique openings, renovations and retail projects, including deliveries and store readiness.
• Support regular sales, stock and operational reporting.
• Liaise with internal Richemont teams including Finance, Logistics, IT, Procurement and Security as required.
• Ensure operational records and documentation are maintained accurately and in line with internal procedures.

Profile & Experience:

• Experience in retail operations, sales operations, logistics, supply chain or a similar role.
• Experience within a similar position in luxury retail, jewelry, fashion or a premium retail environment.
• Working knowledge of SAP is required.
• Good Microsoft Excel and Microsoft Office skills.
• Strong organisation and attention to detail.
• Ability to manage multiple tasks and follow through on deadlines.
• Good communication skills and confidence working with internal teams and external suppliers.
• Proactive, practical and willing to support across different areas of the business.
• Fluent English is required.