Retail Associate

Miral; United Arab Emirates; On-site; AED 48,000 - 72,000; Full time

Job summary

Miral Experiences at Ferrari World Abu Dhabi is seeking a friendly Retail Associate to join our retail team. You will deliver guest service, sell branded merchandise, souvenirs, and photo products while keeping the store stocked and aligned with brand standards.

Ideal candidates have strong communication, basic cash handling, and a positive attitude. Previous retail experience and additional languages are a plus, and you should be able to work in a fast-paced, guest-facing environment while

Qualifications

• Higher secondary education or equivalent.
• Retail experience preferred.
• Good verbal communication skills.
• Basic cash handling knowledge.
• Additional languages are advantageous.

Responsibilities

• Greet and welcome guests in a warm and friendly manner.
• Provide product recommendations and demonstrations.
• Operate cash registers and payment devices accurately.
• Maintain well-stocked, clean displays aligned with brand standards.
• Assist with promotions and meet sales targets.
• Handle guest complaints when required and ensure a guest-ready environment.
• Participate in inventory activities.

Skills

Guest service

Communication skills

Cash handling

Product knowledge

Multilingual

Education

Higher secondary education

Tools

Cash registers

Barcode scanners

Credit card machines

Job description

Job Overview

Miral Experiences we create unforgettable moments for our guests through world-class attractions and exceptional service. We are looking for a friendly and customer‑focused Retail Associate to join our Retail team at Ferrari World Abu Dhabi Retail Shop.

The role is responsible for supporting the smooth and efficient operation of the retail department by delivering excellent guest service, selling branded merchandise, souvenirs, and photo products and ensuring the store remains well‑stocked, clean, and aligned with brand standards.

Key Responsibilities

• Greet and welcome guests in a warm and friendly manner
• Proactively approach guests and provide assistance with product recommendations, descriptions, and demonstrations
• Operate computerized cash registers, barcode scanners, calculators and credit card machines efficiently
• Handle cash, card payments, vouchers, stored value cards and other tendered transactions accurately
• Arrange, maintain, refill and label product displays in line with brand standards
• Apply product knowledge when assisting guests and continuously improve product understanding
• Support promotions and work towards achieving set targets
• Handle basic guest complaints on the spot when required
• Ensure a clean, safe and guest‑ready retail environment at all times
• Assist with quarterly and yearly inventory activities
• Carry out any other tasks required to meet the needs of the business

Minimum Requirements & Qualifications

• Higher secondary education or equivalent
• Previous retail experience preferred
• Previous experience handling guest complaints is an advantage
• Good verbal communication skills
• Basic cash handling knowledge; previous cash handling experience preferred
• Additional languages would be an advantage
• Must be medically able to work in all weather conditions
• Must be physically able to carry or lift items and climb ladders when required

Behavioral Competencies

The ideal candidate should demonstrate a commitment to safety, respect, friendliness, guest engagement, pride in the parks, and a positive attitude while creating memorable guest experiences.