Restaurant Tech Customer Success Manager

Supy; Dubai; Remote; AED 180,000 - 300,000; Full time

Job summary

Supy is transforming the restaurant industry with a data-driven inventory platform that helps multi-location groups cut costs, reduce waste, and maximize profitability through real-time insights and automation.

As a Customer Success Manager, you will own the post-sale lifecycle from onboarding to growth, ensuring successful adoption and measurable impact for global restaurant groups, with ownership and visibility in a fast-growing SaaS company.

Qualifications

• 3–5+ years in customer success or account management within B2B SaaS, hospitality tech, or POS/restaurant tech.
• Strong understanding of restaurant operations, procurement, and cost management.
• Ability to manage multiple customer accounts effectively.
• Analytical mindset with the ability to use data to drive decisions and insights.

Responsibilities

• Guide restaurants through onboarding and adoption of Supy’s solutions.
• Build and nurture long-term relationships with stakeholders across restaurant teams.
• Identify opportunities for account expansion and support renewal processes.
• Monitor account health and proactively identify risks to ensure high customer satisfaction.
• Deliver tailored solutions by collaborating with internal teams and providing insights.

Skills

Customer success

Account management

SaaS

Data-driven insights

Education

Bachelor’s degree in business, hospitality management, or related field

Tools

Salesforce

HubSpot

Gainsight

Job description

Supy is transforming the restaurant industry with a data-driven inventory platform that helps multi-location groups cut costs, reduce waste, and maximize profitability through real-time insights and automation.

As a Customer Success Manager, you will own the post-sale lifecycle from onboarding to growth, ensuring successful adoption and measurable impact for global restaurant groups, with ownership and visibility in a fast-growing SaaS company.