Hostess

Khalidiya Palace Rayhaan; Abu Dhabi; On-site; AED 36,000 - 48,000; Full time

Job summary

Khalidiya Palace Rayhaan in Abu Dhabi seeks a dynamic Host/Hostess to warmly welcome guests, guide them to tables, and provide courteous service in the hotel’s outlets. You will handle reservations, coordinate with the team, and ensure a spotless entrance area while maintaining extensive menu knowledge to upsell promotions.

The ideal candidate has a hospitality background, strong English communication, and the ability to work as part of a professional hotel team with a friendly, polished

Qualifications

• Diploma/degree in hospitality is preferred.
• Excellent command of English (spoken and written).
• Multiple language ability is an advantage.

Responsibilities

• Welcome guests to the outlet and provide warm, professional service.
• Receive guests, seat them and assist as a point of contact during service.
• Handle outlet reservations and maintain the reservation book; answer calls impeccably.
• Assist in setting up the outlet before business hours with the service team.
• Coordinate with service staff on floor plans for reservations or blocked tables.
• Maintain cleanliness of the outlet and entrance area.
• Ensure guests' well-being with friendly, discreet attention and recommendations.
• Know menus and ongoing promotions to confidently respond to guest questions.
• Support in updating the outlet's guest database and departure experience.

Skills

Hospitality

Customer service

English fluency

Multilingual

Education

Diploma/degree in hospitality

Job description

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Host / Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests satisfaction upon their departure

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

Knowledge & Competencies

The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Teamwork