Reservations Specialist - Premier Inn Hub - Dubai

Premier Inn Hotels - Middle East; Dubai; On-site; AED 80,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits package

Rewards and recognition

Career development opportunities

Job summary

Premier Inn Dubai is seeking an experienced Reservations Executive to deliver quality, customer-service driven end-to-end reservations for Wholesale, Airline and Group business. You will manage bookings, generate sales leads and ensure accurate documentation while upholding brand standards and compliance.

Ideal candidates will have at least one year in a branded hotel reservation role, Advanced English, and a willingness to work independently within a team.

Qualifications

• One year of experience in the Reservations/Branded hotel environment.
• High School Diploma is preferred.
• Advanced English language with good communication skills.
• Second language is an asset.

Responsibilities

• Provide exceptional customer service in line with brand standards.
• Effectively manage reservations for Wholesale, Airline and Group segments.
• Support Contact Centre by handling corporate bookings during off hours.
• Generate sales leads to acquire new customers.
• Keep booking documentation accurate and up to date.
• Maintain brand quality and compliance.
• Configure rates in Opera PMS based on signed contracts.

Skills

Guest service

Communication

Teamwork

Typing 25 wpm

MS Office Suite

CRS systems

Opera PMS

Independent work

Education

High School Diploma

Tools

Opera PMS

CRS systems

MS Office Suite

Windows

Job description

Job Description:

Ready to make adifference for customers, colleagues and your career? Do you want a futureworth getting excited about? This is the place to be. We have an excitingopportunity for an experienced Reservations Executive to join the team at our PremierInn Dubai.

Premier Inn isa British hotel chain and the UKs largest hotel brand with more than 750hotels. Premier Inn hotels in the UAE operate under a strategic partnershipbetween Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At PremierInn we make everyday experiences special for millions of customers and createexcellent career opportunities for people like you. Currently we have 7 hotels in the Middle East and an exciting pipe line of new hotels opening in theforseeable future. We hold many coveted people and brand industry awards, andwe want you to help us add another award to our trophy cabinet!

As a Reservations Executive, you will be responsible for providing a quality and customer service driven,end to-end service for Wholesale, Airline and Group business reservations segments.Moreover, everyday to elevate the guest care quality constantly and provide afantastic service that our guests love.

Requirements

Your day-to-day work:

• Provide exceptional customer services inaccordance with the brand standards.
• Effectively and professionally manage allreservations for customers.
• Support the Contact Centre by managingcorporate bookings during off hours.
• Generate good Sales Leads for the company toacquire new customers.
• Ensure that the system and bookingdocumentation is accurate and up to date.
• Be a brand ambassador and follow and maintainthe Company’s Quality & Compliance Standards.
• Be able to configure rates in Opera PMSsystem based on all signed contracts.

What are we looking for?

Education and Experience:

• You will be likely to have a minimum of oneyear experience in the Reservation department of a branded hotel.
• High School Diploma preferred.
• Advanced English language.
• Second language is an asset.

Skills and Competencies:

• Possess guest service skills and excellentcommunication skill.
• Detailed & Customer service orientated.
• Ability to work independently and as part ofa team.
• Must be able to handle a multitude of tasks inan intense, ever-changing environment while remaining calm, collective andaccurate.
• Able to type 25 words per minute.
• Computer literacy in Windows, MS OfficeSuite, CRS systems is an added advantage.
• Opera PMS is an advantage.

Benefits

What we offer

At Premier Inn, you will have a competitive benefits package, rewards and recognition. You will have opportunities to develop and grow. The chance to build yourself a long andvaried career doing something you really love.

At Premier Inn, we know the importance of creating a culture which brings the experience tolife for both our customers and our team and this is supported by strongcompany values. We employ people that not only believe in our values but alsohave the passion to live and breathe them, and always put the customer in theheart of everything we do.

We want PremierInn to be a place where people’s skills and careers grow as fast as we do. Aplace where everyone has the opportunities to develop and achieve their dreams.We put emphasis on a ‘promote from within’ culture and continuously strive tocreate a supportive and engaging environment in which our team can thrive anddeliver.