Reservations Manager

Rixos Hotels; Ras Al Khaimah; On-site; AED 156,000 - 268,000; Full time

Job summary

Rixos Hotels in Ras Al Khaimah is seeking an experienced Reservations Supervisor to lead the reservations team and ensure day‑to‑day operations run smoothly for the department.

You will maintain guest details accuracy, rate integrity, and payment methods while training staff, coordinating with revenue and front office teams, and upholding brand standards in a luxury hotel environment.

Qualifications

• Minimum one year experience with the same position in a 5 star hotel

Responsibilities

• Managing staff and ensuring smooth day to day activities for reservation department
• Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
• Planning and using efficient organizational skills to run the daily operation.
• Supervising on-the-job and weekly training held by team leader for all staff.
• To keep reservations staff informed on all changes or developments within the hotel and the company.
• To spot-Check reservations made the previous day and Check all VIP arrivals
• Training, developing, and motivating staff to increase productivity.
• To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.
• Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
• Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
• Assisting to Revenue Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.
• Understands and utilizes a consistent approach to selling in order to support the sales team.
• Ensures a sales attitude is adopted
• Ensures and maintains the security of information relating to customers and personnel in the hotel.
• Complies with all company policies and procedures relating to guest services and all systems.
• Computer literate with excellent written and oral proficiency
• Sound knowledge of English language
• Tactful and patient.
• Able to communicate clearly and willing to help others
• Flexible and diplomatic when dealing with demanding and unreasonable guests
• Carry out any other reasonable task (which may not be stated here) as requested.
• Assist in Task Force Teams for new openings.

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

MAIN DUTIES AND RESPONSIBILITIES:

• Managing staff and ensuring smooth day to day activities for reservation department
• Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
• Planning and using efficient organizational skills to run the daily operation.
• Supervising on-the-job and weekly training held by team leader for all staff.
• To keep reservations staff informed on all changes or developments within the hotel and the company.
• To spot-Check reservations made the previous day and Check all VIP arrivals
• Training, developing, and motivating staff to increase productivity.
• To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.
• Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
• Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
• Assisting to Revenue Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.
• Understands and utilizes a consistent approach to selling in order to support the sales team.
• Ensures a sales attitude is adopted
• Ensures and maintains the security of information relating to customers and personnel in the hotel.
• Complies with all company policies and procedures relating to guest services and all systems.
• Computer literate with excellent written and oral proficiency
• Sound knowledge of English language
• Tactful and patient.
• Able to communicate clearly and willing to help others
• Flexible and diplomatic when dealing with demanding and unreasonable guests
• Carry out any other reasonable task (which may not be stated here) as requested.
• Assist in Task Force Teams for new openings.

HOW CAN YOU SUCCEED IN THIS ROLE?

SINCERITY AND TRANSPARENCY

• Be proactive and use good judgement when dealing with challenging situations
• Act with professionalism and integrity
• Be transparent in your motives, methods and expected results
• Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
• Conduct business honestly & fairly
• Keep sensitive information confidential

RELIABILITY AND LOYALITY

• Follow through on commitments
• Work well both autonomously and within a team
• Display a positive, approachable attitude
• Spend time getting to know your fellow employees and our guests
• Support each other; we all work within the same hotel and company

EXCELENCE IN HOSPITALITY

• Committed to quality
• Committed to exceptional financial results
• Be responsible for the bottom line
• Committed to the Rixos Policies & procedures Guide

STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS

• Be committed to exceeding expectations
• Never settle for the status quo or mediocre work
• Continuously search for areas of improvementProvide positive, constructive feedback

Qualifications

Minimum one year experience with the same position in a 5 star hotel

Additional Information

• Willingness to work flexible hours, including weekends, public holidays, and peak operational periods, as required by hotel operations.
• Ability to work in a fast-paced, guest-centric luxury environment while maintaining professionalism and service excellence.
• Strong attention to detail, problem-solving skills, and the ability to handle sensitive situations with discretion and confidence.
• Commitment to upholding brand standards, hotel policies, and applicable health, safety, and quality requirements.
• Collaborative mindset with the ability to work effectively across departments to enhance the overall guest experience.