Reservations Coordinator - Property Management

Red Castle; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality management company in Dubai is seeking a Reservations Coordinator to oversee the Reservations function. Responsibilities include ensuring exceptional customer service, managing group bookings, and collaborating with departments for optimal performance. The ideal candidate will have a University Degree and at least 2 years of UAE experience, alongside strong English communication skills, proficiency in Microsoft Office, and an ability to multitask effectively under pressure.

Qualifications

• 2 years UAE employment experience in holiday home operator or hotel.
• Advanced skills in Microsoft Office and Excel.

Responsibilities

• Deliver exceptional customer service to guests.
• Handle complaints and enquiries efficiently.
• Process all reservations and manage group bookings.
• Participate in marketing and revenue meetings.

Skills

Fluent English

Arabic or Russian

Multitasking

Organizational skills

Education

University Degree in Economics, Finance, Accounting or Hospitality

Tools

Microsoft Office

Excel

PowerPoint

Job description

Reservations Coordinator - Property Management

Red Castle | Dubai, Emirate of Dubai, AE
19-Dec-2025

Job Summary

The Reservations Manager will manage the Reservations function and work closely with revenue, marketing, sales and other relevant functions.

Responsibilities

• Deliver exceptional customer service to guests at all times.
• Handle complaints and enquiries in a polite and efficient manner.
• Process all reservations, checking room rates and loading all new rates and availability.
• Work closely with the marketing and finance departments to prepare reports on booking counts and forecasts.
• Adhere to all company policies and brand standards to ensure the overall success of the business.
• Manage and oversee all group bookings.
• Participate in marketing and revenue meetings.
• Ensure efficient filing and data entry policies are adhered to.
• Display leadership skills and assist in training, development and recruitment.

Requirements

• Fluent, business level, written and spoken English communication skills. Arabic or Russian beneficial.
• 2 years UAE employment experience in holiday home operator or hotel.
• University Degree in Economics, Finance, Accounting or Hospitality.
• Advanced Microsoft Office (formatting, track changes, mail merge), Excel (pivot tables and formulas) and PowerPoint.
• Excellent multitasking and organizational skills.
• A hardworking attitude, attention to detail and demonstrated ability to work efficiently under pressure.
• Professional demeanor with experience in a multinational environment.
• Strong business orientation in diagnosis and analysis to maximize guest satisfaction and company revenue.