EN - Reservation Agent

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job description

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

• Consistently offer exceptional friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests enter rooming lists and update accurate information in the system

Qualifications :

• Guest focused personality is essential

Additional Information :

• experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English additional languages are a plus

Remote Work :

No

Employment Type :

Full-time