Reservation Agent - Arabic speaker

Hyatt Hotels Corporation; Dubai; In loco; AED 48.000 - 72.000; Tempo pieno

Descrizione del lavoro

Hyatt Hotels Corporation in Dubai is hiring a Reservation Agent - Arabic Speaker. The role handles guest reservations and inquiries in Arabic and English, with focus on accuracy and personalized service, contributing to occupancy and revenue for luxury hotels.

You'll manage inquiries via phone, email, and online platforms, upsell rooms and packages, and work closely with Front Office and Revenue Management. Fluency in Arabic and English is required, plus hospitality experience.

Competenze

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• 1–2 years of experience in Reservations, Front Office, Guest Services, or a similar hospitality role, preferably within a luxury hotel environment.
• Fluency in both Arabic and English, with excellent verbal and written communication skills.
• Experience with Property Management Systems (PMS), Central Reservation Systems (CRS), and Microsoft Office applications.

Mansioni

• Handle reservation requests received through telephone, email, online platforms, and other communication channels in a professional and timely manner.
• Provide accurate information regarding room categories, rates, packages, promotions, facilities, services, and hotel offerings to prospective guests.
• Process, modify, and cancel reservations in accordance with established procedures while ensuring accuracy of guest profiles and booking details.
• Deliver personalized service in both Arabic and English, assisting guests with inquiries, special requests, preferences, and travel-related requirements.
• Maximize room revenue through effective upselling, cross-selling, and promotion of available room categories, packages, and hotel services.
• Maintain comprehensive knowledge of accommodation offerings, promotions, policies, and guest experiences to provide informed recommendations.
• Liaise closely with Front Office, Sales, Revenue Management, and other operational departments to ensure seamless handling of reservations and guest requirements.
• Monitor room availability, booking patterns, and reservation status to support occupancy and revenue objectives.
• Ensure all reservation records, guest profiles, market segments, and booking information are maintained accurately within the property management system.
• Handle group inquiries, corporate bookings, travel trade requests, and special arrangements in accordance with established guidelines.
• Respond promptly and professionally to guest feedback, concerns, and booking-related issues, ensuring effective resolution and guest satisfaction.
• Maintain confidentiality of guest information and ensure compliance with company policies, data protection requirements, and reservation procedures.
• Prepare reservation reports, booking forecasts, and administrative documentation as required by management.
• Support the achievement of departmental goals through teamwork, operational efficiency, and a commitment to exceptional guest service.

Conoscenze

Arabic

English

Upselling

Customer Service

Formazione

Diploma in Hospitality Management

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Strumenti

PMS (Property Management Systems)

CRS (Central Reservation Systems)

MS Office

Descrizione del lavoro

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

The Reservation Agent - Arabic Speaker is responsible for handling accommodation reservations, guest inquiries, and booking requests while delivering exceptional customer service and maximizing revenue opportunities. The role serves as a key point of contact for guests and travel partners, ensuring reservation accuracy, efficient communication, and personalized assistance in both Arabic and English. The Reservation Agent contributes to achieving occupancy and revenue objectives while maintaining the highest standards of luxury hospitality.

Main Duties:

• Manage reservation requests received through telephone, email, online platforms, and other communication channels in a professional and timely manner.
• Provide accurate information regarding room categories, rates, packages, promotions, facilities, services, and hotel offerings to prospective guests.
• Process, modify, and cancel reservations in accordance with established procedures while ensuring accuracy of guest profiles and booking details.
• Deliver personalized service in both Arabic and English, assisting guests with inquiries, special requests, preferences, and travel-related requirements.
• Maximize room revenue through effective upselling, cross-selling, and promotion of available room categories, packages, and hotel services.
• Maintain comprehensive knowledge of accommodation offerings, promotions, policies, and guest experiences to provide informed recommendations.
• Liaise closely with Front Office, Sales, Revenue Management, and other operational departments to ensure seamless handling of reservations and guest requirements.
• Monitor room availability, booking patterns, and reservation status to support occupancy and revenue objectives.
• Ensure all reservation records, guest profiles, market segments, and booking information are maintained accurately within the property management system.
• Handle group inquiries, corporate bookings, travel trade requests, and special arrangements in accordance with established guidelines.
• Respond promptly and professionally to guest feedback, concerns, and booking-related issues, ensuring effective resolution and guest satisfaction.
• Maintain confidentiality of guest information and ensure compliance with company policies, data protection requirements, and reservation procedures.
• Prepare reservation reports, booking forecasts, and administrative documentation as required by management.
• Support the achievement of departmental goals through teamwork, operational efficiency, and a commitment to exceptional guest service.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 1-2 years of experience in Reservations, Front Office, Guest Services, or a similar hospitality role, preferably within a luxury hotel environment.
• Fluency in both Arabic and English, with excellent verbal and written communication skills.
• Strong understanding of reservation operations, room inventory management, and guest service standards.
• Experience with Property Management Systems (PMS), Central Reservation Systems (CRS), and Microsoft Office applications.
• Strong sales, upselling, and customer relationship management skills.
• Excellent organizational skills with high attention to detail and accuracy.
• Ability to manage multiple priorities while maintaining professionalism in a fast-paced environment.
• Strong interpersonal and problem-solving skills with a guest-focused approach.

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