Remote Help Desk Engineer: Hardware & Firmware Support

Canon; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

Canon is seeking a Service Engineer to support customers over the phone and remotely, ensuring high-quality technical guidance and service. The role focuses on hardware maintenance and optimizing product performance through firmware upgrades and remote assistance to end-users.

The engineer will work within Canon's support framework, using remote tools to diagnose issues, provide solutions, and ensure customer satisfaction in the UAE market.

Qualifications

• Provide technical help over the phone and virtually ensure excellent customer service and customer guidance.
• Maintenance and upgrading of firmware remotely for hardware products.

Responsibilities

• Provide technical help over the phone and via remote support tools to customers.
• Perform maintenance and firmware upgrades to hardware products in the portfolio.

Job description

Canon is seeking a Service Engineer to support customers over the phone and remotely, ensuring high-quality technical guidance and service. The role focuses on hardware maintenance and optimizing product performance through firmware upgrades and remote assistance to end-users.

The engineer will work within Canon's support framework, using remote tools to diagnose issues, provide solutions, and ensure customer satisfaction in the UAE market.