CE - Help Desk Engineer

Canon; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

Canon is seeking a Service Engineer to support customers over the phone and remotely, ensuring high-quality technical guidance and service. The role focuses on hardware maintenance and optimizing product performance through firmware upgrades and remote assistance to end-users.

The engineer will work within Canon's support framework, using remote tools to diagnose issues, provide solutions, and ensure customer satisfaction in the UAE market.

Qualifications

• Provide technical help over the phone and virtually ensure excellent customer service and customer guidance.
• Maintenance and upgrading of firmware remotely for hardware products.

Responsibilities

• Provide technical help over the phone and via remote support tools to customers.
• Perform maintenance and firmware upgrades to hardware products in the portfolio.

Job description

As a Service Engineer based on the help desk, you will provide technical help over the phone and virtually ensure that excellent customer service and customer guidance are given.

And to cost effective maintenance and optimizing the technical performance of Hardware of products in the portfolio including maintenance and upgrading of Firmware (product system software) and product related applications via remote technical support using canon remote assistance tools.