Remote Head of Support Ops - Part-Time, AI Docs & Dashboards

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 304,000 - 455,000; Part time

Job summary

Ethos is a new expert network built by a McKinsey/Soft Bank/Deep Mind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.

We are seeking heads of support operations with 4+ years leading customer success or support teams to shape AI-driven documentation and playbooks across health-score dashboards, renewal forecasting, and escalation runbooks.

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting.
• Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust.
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail.

Responsibilities

• Create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: health-score dashboards, renewal risk scorecards, QBR decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer briefs.

Skills

Customer success leadership

Health-score models

Renewal forecasting

Executive communication

Job description

Ethos is a new expert network built by a McKinsey/Soft Bank/Deep Mind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.

We are seeking heads of support operations with 4+ years leading customer success or support teams to shape AI-driven documentation and playbooks across health-score dashboards, renewal forecasting, and escalation runbooks.