Remote Customer Experience Manager for AI Docs & Dashboards

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 292,000 - 416,000; Part time

Job summary

Ethos is seeking an experienced Customer Experience Manager to help train an AI language model on professional documents, spreadsheets, and slide decks. You will own health-score models, translate usage data into executive-ready reviews, and craft high-quality documents and decks.

This remote, flexible role requires 4+ years in customer success or support operations and offers a compensation of $70/hour with 5-20 hours per week, starting ASAP.

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services organization.
• Ability to translate messy support/usage data into quarterly business review decks and escalation runbooks.

Responsibilities

• Own health-score models and renewal forecasting.
• Develop and refine AI-generated documents, spreadsheets, and slide decks for clients and internal teams.

Skills

Customer success

Data analysis

Documentation/presentation

Tools

Microsoft Office

Job description

Ethos is seeking an experienced Customer Experience Manager to help train an AI language model on professional documents, spreadsheets, and slide decks. You will own health-score models, translate usage data into executive-ready reviews, and craft high-quality documents and decks.

This remote, flexible role requires 4+ years in customer success or support operations and offers a compensation of $70/hour with 5-20 hours per week, starting ASAP.