Remote Customer Support Representative

MapHire LTD; Abu Dhabi; Remote; AED 45,000 - 78,000; Full time

Job summary

MapHire LTD is seeking a Remote Customer Support Representative to deliver outstanding service via phone, chat, and email. You will respond to inquiries quickly, resolve issues with a customer-first mindset, and log interactions in our helpdesk system.

Ideal candidates have prior customer service experience, are comfortable with CRM software, and bring empathy and problem-solving skills to every interaction. This is a remote role supporting clients globally from the UAE.

Qualifications

• Experience in customer service is preferred.
• Comfortable with CRM/helpdesk software.
• Patient, empathetic, solution-focused approach.

Responsibilities

• Respond to customer questions quickly and professionally
• Resolve complaints and issues with a solutions mindset
• Log customer interactions accurately in the support system
• Escalate complex issues to the right team
• Keep a positive, customer-first attitude

Skills

Customer service

Communication

Empathy

Tools

CRM software

Job description

We're seeking a Remote Customer Support Representative to provide great service across phone, chat, and email.

Key Responsibilities

• Respond to customer questions quickly and professionally
• Resolve complaints and issues with a solutions mindset
• Log customer interactions accurately in the support system
• Escalate complex issues to the right team
• Keep a positive, customer-first attitude

Requirements

• Customer service experience preferred
• Comfortable with CRM/helpdesk software
• Patient, empathetic, solution-focused approach