Remote Customer Support Representative

Fable Ltd; Abu Dhabi; Remote; AED 42,000 - 70,000; Full time

Benefits offered by this job

Company laptop

Paid parental leave

Retirement/401(k) matching

Wellness and fitness stipend

Internet and utility reimbursement

Job summary

Fable Ltd is seeking a Remote Customer Support Representative to provide excellent service across phone, chat, and email. The role focuses on quick, professional responses, empathetic problem-solving, and accurate logging of interactions using our support tools.

You will handle inquiries, resolve issues with a solutions mindset, and escalate complex cases to ensure customer satisfaction, while maintaining a positive, customer-first attitude in a remote work setup.

Qualifications

• Strong verbal and written communication.
• Customer service experience preferred.
• Comfortable with CRM/helpdesk software.
• Patient, empathetic, solution-focused approach.
• Reliable internet for remote work.

Responsibilities

• Respond to customer questions quickly and professionally.
• Resolve complaints and issues with a solutions mindset.
• Log customer interactions accurately in the support system.
• Escalate complex issues to the right team.
• Keep a positive, customer-first attitude.

Skills

Communication skills

Customer service

CRM software

Empathy

Stable internet

Tools

CRM systems

Job description

We're seeking a Remote Customer Support Representative to provide great service across phone, chat, and email.

Key Responsibilities

• Respond to customer questions quickly and professionally
• Resolve complaints and issues with a solutions mindset
• Log customer interactions accurately in the support system
• Escalate complex issues to the right team
• Keep a positive, customer-first attitude

Requirements

• Strong verbal and written communication
• Customer service experience preferred
• Comfortable with CRM/helpdesk software
• Patient, empathetic, solution-focused approach
• Reliable internet for remote work

Benefits

• Company-provided laptop and tech
• Paid parental leave
• Retirement/401(k) matching
• Wellness and fitness stipend
• Internet and utility reimbursement