Remote Customer Support & AI Tools Coordinator

Jobsatdubai; Abu Dhabi; Remote; AED 42,923 - 71,538; Full time

Benefits offered by this job

Complimentary gym memberships

Personal development budget

Generous paid time off

Home office setup budget

Strong company culture

Full schedule flexibility

Job summary

Foxelli Group is looking for a Customer Support Coordinator to manage operations in a fully remote setting. This role emphasizes optimizing customer interactions and leveraging AI tools to enhance the support team’s performance.

You will handle agent scheduling, quality control, and develop strategies to improve service efficiency. Ideal candidates should have strong background in customer support and excellent leadership qualities. A flexible working schedule is offered along with a focus on personal development and well-being.

Qualifications

• Proven experience in customer support, operations, or team coordination.
• Strong analytical and problem-solving skills with a focus on process optimization.
• Ability to multi-task and prioritize in a fast-paced environment.

Responsibilities

• Conduct regular quality assessments of customer interactions.
• Optimize agent shift schedules to ensure peak demand coverage.
• Collaborate with AI-driven support tools to enhance interactions.

Skills

Customer support

Analytical skills

Problem-solving

Multi-tasking

Leadership

Tools

Gorgias

Notion

AI-driven support tools

Job description

Foxelli Group is looking for a Customer Support Coordinator to manage operations in a fully remote setting. This role emphasizes optimizing customer interactions and leveraging AI tools to enhance the support team’s performance.

You will handle agent scheduling, quality control, and develop strategies to improve service efficiency. Ideal candidates should have strong background in customer support and excellent leadership qualities. A flexible working schedule is offered along with a focus on personal development and well-being.