Remote Civil Government CS Manager — Geospatial

TALENTMATE; Dubai; Remote; AED 180,000 - 240,000; Full time

Benefits offered by this job

Commission eligible

Wellness Program

Home Office Reimbursement

Job summary

Planet, a leading space and data company, seeks a Customer Success Manager for Civil Government to manage relationships across Europe, the Middle East, and Africa. The role focuses on maximizing Planet’s imagery and geospatial solutions with government entities, driving adoption and measurable impact.

You will navigate complex government structures, coordinate with cross-functional teams, and ensure strategic alignment with procurement cycles while working remotely from the UAE.

Qualifications

• Bachelor's degree in a relevant field.
• Fluency in Arabic and English.
• Good working knowledge of remote sensing, GIS, or geospatial imagery products, bridging technical workflows with commercial value.
• Experience working closely with sales organizations and a consultative partnership approach to align customer requests with strategic/financial goals.
• Ability to interpret stakeholder needs and tailor communication to different audiences.
• Willingness to travel to meet customers and internal teams.

Responsibilities

• Take full accountability for gross and net retention metrics across your book of business, ensuring long-term customer health and growth.
• Partner closely with Account Executives to build unified strategies by bringing actionable account insights and forward-looking recommendations to internal syncs.
• Map out long‑term account trajectories proactively to identify capacity gaps, risks, and expansion opportunities early.
• Co‑create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions.
• Build strong relationships across complex stakeholder networks, equipping internal champions with the data they need to advocate for the partnership.
• Lead cross‑functional internal teams through critical account milestones to ensure alignment and clear execution.
• Navigate high‑stakes customer situations with composure and sound judgment, prioritizing effectively under pressure.

Skills

Customer Success

Account Management

Bilingual EN/AR

GIS/Remote Sensing

CRM Tools

Travel Flexibility

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Zendesk

Job description

Planet, a leading space and data company, seeks a Customer Success Manager for Civil Government to manage relationships across Europe, the Middle East, and Africa. The role focuses on maximizing Planet’s imagery and geospatial solutions with government entities, driving adoption and measurable impact.

You will navigate complex government structures, coordinate with cross-functional teams, and ensure strategic alignment with procurement cycles while working remotely from the UAE.