Remote Business Continuity & Crisis Management Specialist

Chalhoub Group; Dubai; Hybrid; AED 180,000 - 280,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Employee discounts

Job summary

Chalhoub Group in Dubai seeks a Business Continuity & Crisis Management Specialist to lead, maintain and improve BCM and crisis response frameworks across offices, stores, and logistics. You will assess risk, coordinate recovery activities, train teams and drive governance and performance improvements.

The role requires 5–7 years in safety, continuity or risk, with NEBOSH/ISO qualifications. Experience in retail/logistics and strong stakeholder skills are essential.

Qualifications

• 5–7 years of progressive experience in Health & Safety, Business Continuity, Crisis Management, Security, or Enterprise Risk Management.
• Demonstrated experience leading cross-functional resilience, preparedness, compliance, or risk initiatives in a complex organisation.
• Experience within retail, logistics, distribution, or a multinational environment is preferred.
• Strong stakeholder management, facilitation, analytical, reporting, and written and verbal communication skills.
• Relevant professional qualifications include NEBOSH International Diploma or International General Certificate, ISO 45001 Lead Auditor or Lead Implementer, and ISO 31000.

Responsibilities

• Lead the implementation, maintenance, and continuous improvement of the Group BCM framework, policies, standards, and governance requirements.
• Facilitate Business Impact Analyses and operational risk assessments, translating outcomes into practical recovery strategies, priorities, and plans.
• Develop, maintain, and validate Business Continuity Plans, Crisis Management Plans, Crisis Management Team structures, escalation procedures, and crisis communication arrangements.
• Design and facilitate crisis simulations, tabletop exercises, and emergency response drills; capture lessons learned and ensure resulting actions are completed.
• Coordinate and advise on the activation of Crisis Management Teams and business recovery activities during significant incidents and operational disruptions.
• Monitor organisational BCM and Crisis Management maturity, readiness, and performance, and recommend targeted improvements.
• Drive adoption of the Group Health & Safety Management System and support emergency preparedness across offices, retail stores, warehouses, and logistics operations.
• Conduct HSSE audits, inspections, compliance assessments, and incident investigations using recognised root cause analysis methodologies.
• Develop and monitor corrective and preventive action plans arising from incidents, audits, inspections, and risk assessments, ensuring timely and sustainable closure.
• Monitor compliance with applicable legislation, corporate standards, ISO 45001 requirements, and other relevant international best practices.
• Integrate HSSE, Crisis Management, and Business Continuity considerations into operational and enterprise risk management, while maintaining effective governance and document control.
• Develop and deliver HSSE, Crisis Management, and Business Continuity training, awareness campaigns, and capability-building initiatives.
• Build the preparedness of Crisis Management Teams, plan owners, and key stakeholders through exercises, coaching, and clear guidance.
• Evaluate the effectiveness of training, drills, and awareness initiatives; maintain relevant competency records and recommend improvements.
• Develop and maintain HSSE, Business Continuity, Crisis Management, and Security dashboards, KPIs, and performance metrics.
• Analyse incident trends, audit findings, and performance data, and prepare executive reports and presentations for governance committees and senior leadership.
• Provide recommendations to strengthen operational resilience and organisational performance, and contribute to departmental planning, budgeting, annual objectives, and priority projects.

Skills

Stakeholder management

Cross-functional collaboration

Analytical skills

Written and verbal communication

Education

NEBOSH International Diploma/IGC

ISO 45001 Lead Auditor/Lead Implementer

ISO 31000

Job description

Chalhoub Group in Dubai seeks a Business Continuity & Crisis Management Specialist to lead, maintain and improve BCM and crisis response frameworks across offices, stores, and logistics. You will assess risk, coordinate recovery activities, train teams and drive governance and performance improvements.

The role requires 5–7 years in safety, continuity or risk, with NEBOSH/ISO qualifications. Experience in retail/logistics and strong stakeholder skills are essential.