Relationship Manager Corporate Banking (Dubai Based) – UAE National

Emirates Islamic; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Emirates Islamic seeks a seasoned Corporate Relationship Manager to build large to medium client relationships and deliver tailored banking solutions. You will analyze customer needs, mobilize cross-sell opportunities, and maintain regulatory compliance while driving portfolio growth.

Role emphasizes strong relationship management, credit assessment, and collaborative work with product, credit, and operations teams to enhance wallet share and service quality across corporate clients in the UAE.

Qualifications

• Bachelor’s degree in Banking, Finance, Business Administration, or related field.
• Minimum 5 years of relevant Corporate banking or relationship management experience.
• Experience with KYC/AML, credit analysis and banking platforms.

Responsibilities

• Identify opportunities in allocated segments and develop proposals for approval.
• Establish and maintain key relationships to drive business growth.
• Advise on products and services to customers and other units to realize opportunities.
• Ensure compliance with policies, risk controls, and regulatory requirements.
• Drive revenue growth and client retention through strategic relationship management.
• Collaborate with product, credit, and operations teams to deliver end-to-end solutions.

Skills

Relationship management

Credit analysis

KYC/AML compliance

Cross-sell & upsell

Interpersonal skills

Education

Bachelor’s degree in Banking, Finance, Business Administration, or related field

Tools

Finacle

Temenos

Job description

JOB DESCRIPTION

The role holder is responsible for developing large to medium customer relationships, providing solutions based on thorough analysis of customer needs. The role holder is expected to bring more potential relationships and mobilize efforts for cross sell and strengthen relationship with new/existing customers in an efficient manner.

Role Overview

The role holder is responsible for developing large to medium customer relationships, providing solutions based on thorough analysis of customer needs. The role holder is expected to bring more potential relationships and mobilize efforts for cross sell and strengthen relationship with new/existing customers in an efficient manner.

Key Responsibilities

• Regularly review the market to identify opportunities in allocated segments and develop proposals for approval
• Prepare and gain approval for proposals that will meet the policies and customer needs
• Take personal responsibility for the establishment and maintenance of key relationships to leverage business achievement
• 100% adherence to policies and procedures. No adverse comments from Audit / Q & A Satisfactory rating
• Provide professional and expert advice on products and services to customers and business leads to other units to ensure that business opportunities are realized
• Credit risk quality and portfolio health across assigned client base
• Revenue growth and client retention through strategic relationship management

Knowledge & Experience

• Bachelor’s degree in business administration, Finance and Banking or a related major field of study
• Minimum of 5 years of relevant experience in Corporate customer relationship management or institutional banking, with exposure to credit analysis, KYC/AML, and banking platforms such as Finacle or Temenos.
• A good understanding of the market & market trends, competitive environment and the local regulatory environment
• Strong interpersonal skills to build and maintain quality & relationships

Performance Measures

• Revenue growth and client retention through strategic relationship management
• Develop and execute account plans that align client needs with the bank's product suite, ensuring sustainable revenue streams.
• Identify cross-sell and up-sell opportunities by analysing client portfolios and market trends, translating insights into actionable proposals.
• Maintain regular dialogue with key decision-makers in client organisations to anticipate business changes and pre-empt attrition risks.
• Collaborate with product, credit, and operations teams to deliver seamless end-to-end solutions tailored to complex corporate requirements.
• Growth in wallet share and product penetration across managed client portfolio
• Retention rate of priority corporate clients relative to unit benchmarks
• Quality of client feedback on relationship value and advisory support
• Credit risk quality and portfolio health across assigned client base
• Evaluate and structure credit proposals, ensuring alignment with the bank's risk appetite and regulatory standards.
• Monitor portfolio exposures for early warning signals, escalating emerging risks to credit and risk management functions as appropriate.
• Conduct regular credit reviews and covenant monitoring to maintain portfolio integrity and minimise non-performing assets.
• Champion prudent risk-taking by embedding credit discipline and fostering a culture of robust due diligence within the team.
• Incidence of credit exceptions and overdue reviews within managed portfolio
• Timeliness and accuracy of risk escalation and reporting
• Portfolio quality metrics, including NPA levels and risk-adjusted returns
• Client onboarding and KYC/AML compliance for new and existing relationships
• Oversee end-to-end onboarding processes, ensuring all documentation and due diligence meet regulatory and internal standards.
• Guide clients through KYC and AML requirements, clarifying complex regulatory obligations and supporting timely completion.
• Coordinate with compliance and operations teams to resolve documentation gaps and mitigate onboarding delays.
• Continuously update client records in core banking systems to reflect changes in ownership, structure, or risk profile.
• Absence of onboarding-related regulatory breaches or audit findings
• Cycle time from client initiation to account activation
• Stakeholder feedback on onboarding process efficiency and compliance support
• Operational excellence and service delivery across the client lifecycle
• Act as escalation point for complex client service issues, ensuring swift resolution and minimal business disruption.
• Review and refine internal processes in collaboration with support teams to enhance service quality and operational efficiency.
• Monitor transaction flows and service requests to identify process bottlenecks, driving continuous improvement initiatives.
• Provide guidance and oversight to junior team members, ensuring adherence to service standards and regulatory protocols.
• Resolution rate and timeliness of escalated client service issues
• Reduction in operational errors or process lapses impacting clients
• Internal and external satisfaction scores for service delivery

Qualifications

• Bachelor's degree in Banking, Finance, Business Administration, or related field
• Preferred: Professional certification in Corporate Banking (e.g., CB, ACIB, or equivalent)
• Ongoing CPD in regulatory compliance, risk management, or digital banking

About Us

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.