Regulatory Remediation Analyst — Client Data & KYC Focus

HSBC Holdings plc; Abu Dhabi; On-site; AED 89,000 - 156,000; Full time

Benefits offered by this job

Flexible working

Professional development

Diversity & inclusion

Job summary

HSBC Holdings plc in the United Arab Emirates seeks a Regulatory Projects Analyst to support remediation and control uplift initiatives. You will contact customers to obtain missing IDs, update records in core banking systems, and manage cases end-to-end with governance and strong controls.

The role involves coordinating with RMs, Operations, Compliance, KYC/CDD teams, and delivering status dashboards to ensure timely closure of regulatory commitments.

Qualifications

• Graduation degree essential for UAE visa/work permit.
• Experience in operations, client servicing, remediation, or KYC/CDD support.
• Strong written and verbal communication for customer outreach.
• Ability to manage multiple cases concurrently and meet deadlines.
• High discipline in maintaining trackers, notes, and audit evidence.
• Exposure to core banking/static data maintenance and/or client data platforms.
• Understanding of KYC/CDD concepts and regulatory compliance.
• Experience with QA, exception handling, and case management processes.

Responsibilities

• Manage assigned regulatory project deliverables end-to-end, ensuring milestones are achieved within timelines and governance.
• Maintain remediation artefacts including plan, decision log, and evidence repository to support audit.
• Monitor remediation delivery health, escalate at-risk deliverables and propose recovery actions.
• Regularly contact RMs on operational issues and follow up on outstanding matters.
• Take ownership of Client Maintenance and Servicing activities including ad hoc queries and escalations.
• Manage a portfolio of central bank remediation cases, ensuring completion within timelines and service standards.
• Perform customer ID outreach (calls/emails/letters) to request documents and follow up until receipt.

Skills

Attention to detail

Communication skills

Multitasking

Stakeholder collaboration

Education

Bachelor's degree

Tools

Core banking systems

Job description

HSBC Holdings plc in the United Arab Emirates seeks a Regulatory Projects Analyst to support remediation and control uplift initiatives. You will contact customers to obtain missing IDs, update records in core banking systems, and manage cases end-to-end with governance and strong controls.

The role involves coordinating with RMs, Operations, Compliance, KYC/CDD teams, and delivering status dashboards to ensure timely closure of regulatory commitments.