Regional IT Service Leader, Middle East - AI-Driven Ops

Boston Consulting Group (BCG); United Arab Emirates; Sur place; AED 420 000 - 620 000; Plein temps

Résumé du poste

Boston Consulting Group is seeking an experienced Middle East IT Service Manager to lead regional IT service delivery across Dubai, Riyadh, Abu Dhabi, Doha and Kuwait. You will partner with local business leaders and the global IT function to ensure reliable technology, strong governance and data-led performance.

The role requires 8–12+ years in IT Service Management or Digital Workplace leadership, hands-on experience with AI-enabled support tooling and modern ESM platforms, and excellent

Qualifications

• 8–12+ years in IT Service Management or Digital Workplace leadership.
• Experience running multi-site or regional service delivery.
• Background in service transformation or operating model redesign.
• Hands-on familiarity with AI-enabled / automated support tooling and ESM platforms.

Responsabilités

• Lead regional IT service delivery end-to-end for the Middle East region.
• Govern vendors, contracts and drive automation initiatives.
• Partner with local business leadership and global IT to align demand with capability.
• Maintain executive escalation paths and service reviews.

Connaissances

ITSM leadership

Multi-site delivery

Service transformation

AI-enabled tooling

Financial management

Vendor governance

English fluency

Arabic advantage

Travel willingness

Outils

ESM platforms

Description du poste

Boston Consulting Group is seeking an experienced Middle East IT Service Manager to lead regional IT service delivery across Dubai, Riyadh, Abu Dhabi, Doha and Kuwait. You will partner with local business leaders and the global IT function to ensure reliable technology, strong governance and data-led performance.

The role requires 8–12+ years in IT Service Management or Digital Workplace leadership, hands-on experience with AI-enabled support tooling and modern ESM platforms, and excellent