Regional Hospitality & Bakery Operations Leader

AlFuttaim; Dubai; On-site; AED 246,000 - 357,000; Full time

Job summary

Al-Futtaim is hiring an experienced Hospitality Operations Manager - Food Retail in Dubai to lead bakery, cafe, hospitality, and food counter operations across regional markets. This role focuses on strengthening sales performance, customer experience, food quality, and cost control, while supporting Marks and Spencer hospitality initiatives across MENA and Saudi Arabia.

You will guide Cafe Managers, drive seasonal campaigns, improve stock accuracy, and coordinate with HR and regional leadership

Qualifications

• Role requires at least five years of substantial hospitality business experience across food and beverage, cafe, restaurant, bakery, or food retail operations.
• Proven background managing complex retail hospitality environments with food hygiene certification expected.

Responsibilities

• Own delivery of regional sales plans for hospitality, bakery, and food counter operations across departments and markets.
• Examine sales results regularly to identify performance gaps and opportunities for incremental revenue.
• Work with operational teams, Food Buying, UK specialists, and other stakeholders to convert insights into practical actions.
• Strengthen stock accuracy and product availability through disciplined inventory and operating practices.
• Coordinate accurate implementation of seasonal campaigns, corporate updates, promotions, and food initiatives.
• Maintain a consistently strong customer experience across cafes and service counters through observations and walkthroughs.
• Lead and develop teams through regular communication, performance reviews, coaching, and succession planning.

Skills

Hospitality operations management

Food retail operations

Cafe operations

Restaurant management

Bakery operations

Food counter management

Regional operations

Sales performance management

Customer experience management

Ready To Trade assessments

Food hygiene compliance

Food safety standards

Stock accuracy

Product availability

Bakery equipment planning

Process improvement

Operational transformation

Category management

Capex planning

Cost control

Labor cost management

Waste reduction

Packaging optimization

Commercial analysis

Sales data analysis

Operational KPI management

Seasonal trading execution

Service quality management

Team development

Performance coaching

Cross-functional operations

Job description

Al-Futtaim is hiring an experienced Hospitality Operations Manager - Food Retail in Dubai to lead bakery, cafe, hospitality, and food counter operations across regional markets. This role focuses on strengthening sales performance, customer experience, food quality, and cost control, while supporting Marks and Spencer hospitality initiatives across MENA and Saudi Arabia.

You will guide Cafe Managers, drive seasonal campaigns, improve stock accuracy, and coordinate with HR and regional leadership