Regional Hospitality & Counters Operations Lead

Al-Futtaim; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Job summary

Al-Futtaim Retail – Marks & Spencer (M&S) seeks an experienced Hospitality & Counters Operations Manager to lead hospitality, bakery, and service counters across MENA and KSA. You will set operational strategies, drive commercial performance, and ensure consistent standards in a fast-paced retail environment.

The role requires strong leadership, bakery/food service knowledge, and a track record of delivering customer-centric operations with cross-functional collaboration.

Qualifications

• Minimum 5 years in hospitality or related field.
• Proven experience in hospitality and retail operations management.
• Strong understanding of commercial performance and profitability.

Responsibilities

• Lead hospitality and counters operations for M&S across MENA and KSA.
• Drive regional sales plans and monitor performance metrics.
• Collaborate with cross-functional teams to improve efficiency and standards.
• Ensure safety, compliance, and high service quality across stores.
• Develop talent through recruitment, training, and coaching.

Skills

Strategic planning

Operational transformation

Capex planning

Bakery ops

Process improvement

Commercial finance

Leadership

Data-driven decisions

Multicultural environment

Education

Food safety certifications

Tools

CRM systems

Job description

Al-Futtaim Retail – Marks & Spencer (M&S) seeks an experienced Hospitality & Counters Operations Manager to lead hospitality, bakery, and service counters across MENA and KSA. You will set operational strategies, drive commercial performance, and ensure consistent standards in a fast-paced retail environment.

The role requires strong leadership, bakery/food service knowledge, and a track record of delivering customer-centric operations with cross-functional collaboration.