Regional Airport Operations Leader

Etihad-Airways; Abu Dhabi; On-site; AED 900,000 - 1,200,000; Full time

Job summary

Etihad Airways in Abu Dhabi is seeking a Regional Manager to lead, plan and direct the defined global airports at a regional level, ensuring safe, secure and compliant operations. You will drive customer service standards, manage budgets and workforce, and coordinate start-ups, schedule changes, and service provider transitions across the region.

The role requires 10+ years airline experience, including airport management, with international exposure, and a track record of leadership in complex

Qualifications

• Degree level education required
• Minimum 10 years airline and/or GHA experience, including 5 years in an Airport Management capacity or Airports head office management role
• Previous international assignment would be highly advantageous

Responsibilities

• Driving delivery of the highest customer service standards across the region’s airports to ensure the best possible guest experience throughout the airport journey by the development of sustainable strategic plans for delivering world class airport operations within the defined region.
• Achievement against strategic standards and targets to meet safety, security, quality and operational objectives for the regional operation, ensuring consistency, sustainability and excellence in their delivery across the assigned region.
• Maintaining regional level management oversight of area and airport performance, including outsourced functions, to ensure implementation and performance against all applicable targets and objectives, including but not limited to documented requirements specified in Service Level Agreements (SLAs).
• Delivery against the region’s short and long-term financial and budget plans. Responsible for the efficient management of the workforce, ensuring optimum utilisation of resource management across the defined area.
• Planning and directing station start-ups, service provider changes, terminal changes and flight schedule changes in the area, to deliver the expected Etihad Airways guest experience standards.
• Assignment of resources, facilities, workspace, equipment, and services to support operations in accordance with regulatory requirements and safety standards.
• Establishing professional relationships with internal and external stakeholders across all airports in the defined region, including partner airlines and authorities.
• Leading airport teams and driving employee engagement and a high-performance culture focused on leadership and productivity.
• Driving best practices to identify and address non-compliance or areas of improvement across safety, security, quality and operations.

Education

Degree level education

Job description

Etihad Airways in Abu Dhabi is seeking a Regional Manager to lead, plan and direct the defined global airports at a regional level, ensuring safe, secure and compliant operations. You will drive customer service standards, manage budgets and workforce, and coordinate start-ups, schedule changes, and service provider transitions across the region.

The role requires 10+ years airline experience, including airport management, with international exposure, and a track record of leadership in complex