Recreation Agent

Damac Properties; United Arab Emirates; On-site; AED 30,000 - 54,000; Full time

Job summary

Careers at UAE seeks a Recreation Agent for our hotel team. You will meet guests, register arrivals and maintain recreation facilities across pool and fitness areas.

Ideal candidates have hotel or health club experience, a high school diploma, strong English, and excellent customer service skills, with the ability to handle guest requests professionally.

Qualifications

• Experience in hotel or health club industry.
• High school diploma or equivalent.
• Guest relations experience in 5-star hospitality.
• Excellent verbal and written English.
• Strong customer service skills.

Responsibilities

• Meet & greet guests arriving to use the Recreation facilities of the hotel.
• Register hotel guests, residents and visitors into the registration log sheet.
• Complete daily recreation check lists and report all maintenance and housekeeping requirements.
• Report all complaints, feedback, incidents and accidents to the Spa & Recreation Producer.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Check supply and equipment levels, report shortages to Supervisor.
• Perform opening and closing procedures as per assigned area.
• Pool Area – Set up Pool furniture, cabanas, towels and umbrellas.
• Fitness – Ensure all equipment are cleaned and sanitized.
• Remove trash and debris from all work areas.
• Check restrooms, areas throughout the shift for supply levels, cleanliness and working order, rectify any deficiencies and clean sections as assigned with proper chemicals, tools and equipment.
• Monitor all guest activity in assigned work area, be alert to any sign of trouble.
• Collect fresh and return all dirty towels to Laundry.
• Other duties as assigned by the Spa & Recreation Department.
• Must be able to interact with Cast Members/Guests professionally, helping them with changes and last minute requests as needed.

Skills

Guest relations

Customer service

English language

Communication skills

Education

High school diploma

Job description

Recreation Agent

Job Description

Responsibilities

• Meet & greet guests arriving to use the Recreation facilities of the hotel.
• Register hotel guests, residents and visitors into the registration log sheet.
• Complete daily recreation check lists and report all maintenance and housekeeping requirements.
• Report all complaints, feedback, incidents and accidents to the Spa & Recreation Producer.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Check supply and equipment levels, report shortages to Supervisor.
• Perform opening and closing procedures as per assigned area.
• Pool Area – Set up Pool furniture, cabanas, towels and umbrellas.
• Fitness – Ensure all equipment are cleaned and sanitized.
• Remove trash and debris from all work areas.
• Check restrooms, areas throughout the shift for supply levels, cleanliness and working order, rectify any deficiencies and clean sections as assigned with proper chemicals, tools and equipment.
• Monitor all guest activity in assigned work area, be alert to any sign of trouble.
• Collect fresh and return all dirty towels to Laundry.
• Other duties as assigned by the Spa & Recreation Department.
• Must be able to interact with Cast Members/Guests professionally, helping them with changes and last minute requests as needed.

Qualifications

• Experience in hotel or health club industry
• At least High school graduate
• Previous guest relations experience in 5 star hospitality industry
• High level of verbal and written English
• Excellent customer service skills.