Recovery Officer UAE National

Commercial Bank of Dubai; Sharjah; On-site; AED 90,000 - 150,000; Full time

Job summary

Commercial Bank of Dubai is seeking an experienced Collections professional in the UAE to manage delinquent portfolios and drive settlements while ensuring compliance with banking regulations. The role involves supervising recovery processes, negotiating settlements, and coordinating with legal actions for high-value accounts.

The candidate should have 2–5 years in collections, a strong debt-management background, and fluency in English (Arabic preferred).

Qualifications

• Minimum 2-5 years in collections.
• Strong background in debt management.
• Excellent communication in English; Arabic preferred.
• Thorough knowledge of banking regulations.
• Professional certification in Collections/Recovery preferred.

Responsibilities

• Establish contact with 180+ delinquent clients to recover overdue payments.
• Convert promises to pay to payments through professional communication.
• Follow up with Credit Card and Loan accounts to encourage settlements.
• Negotiate settlements with appropriate haircuts to reduce credit losses.
• Facilitate restructuring by ensuring approved repayment methods and monthly targets.
• Resolve customer queries and disputes effectively.
• Initiate suitable legal action for high-value uncooperative accounts.
• Monitor and analyze payment patterns; implement targeted settlement strategies.
• Maintain skip tracing for unreachable customers.
• Initiate credit control actions including suspension/cancellation of facilities.
• Identify and report high-risk cases and provide delinquency trend feedback.

Skills

Debt management

Collections experience

Negotiation

Customer service

Regulatory knowledge

Education

Bachelor's degree

High School Diploma

Job description

Job Description:

JOB PURPOSE

You will provide a comprehensive administrative and operational support to the Collections department through meticulous management of sensitive documentation, precise monitoring of settlement compliance, professional handling of customer complaints, and strict adherence to regulatory requirements while ensuring the highest standards of accuracy, confidentiality, and customer service.

• Establish contact with 180+ delinquent clients to recover overdue payments.
• Convert "promises to pay" to payments through assertive yet professional communication.
• Follow up with Credit Card and Loan accounts to encourage settlements.
• Negotiate settlements with appropriate haircuts to reduce credit losses.
• Facilitate restructuring by implementing assured repayment methods, such as salary transfer to Bank to ensure continued repayment. Meet assigned monthly collection targets.
• Resolve customer queries and effectively handle disputes
• Initiate suitable legal action for high-value uncooperative accounts.
• Monitor and analyze payment patterns.
• Implement targeted settlement strategies.
• Maintain skip tracing for unreachable customers.
• Initiate credit control actions including suspension/cancellation of facilities.
• Identify and report high-risk cases.
• Provide feedback on delinquency trends.
• Monitor portfolio quality indicators. Compliance & Controls
• Follow prescribed call models and scripts.
• Adhere to procedures and guidelines.
• Maintain detailed documentation.
• Comply with debt management strategy

Requirements

Qualifications:

• High School Graduate
• University Degree (BA/BS) preferred
• Written and spoken English - Arabic preferred.
• Professional certification in Collections/Recovery preferred 11 EXPERIENCE (Number of years, type & at what level etc.)
• Minimum 2-5 years in collections
• Strong background in debt management
• Demonstrated experience in recovery processes
• Thorough knowledge of banking regulations