Recovery Officer: Strategic Debt Collections

Commercial Bank of Dubai; Sharjah; On-site; AED 134,000 - 201,000; Full time

Job summary

Commercial Bank of Dubai is seeking a Collections Officer to provide administrative and operational support to the Collections department. You will manage sensitive documentation, monitor settlements, handle customer disputes, and ensure regulatory compliance with accuracy and confidentiality.

Responsibilities include contacting delinquent clients, negotiating settlements, initiating legal actions for high-value accounts, monitoring payment patterns, and maintaining detailed documentation to

Qualifications

• High School Graduate
• BA/BS degree preferred
• Fluent in English; Arabic preferred
• 2–5 years in collections
• Solid knowledge of banking regulations
• Experience with recovery processes

Responsibilities

• Establish contact with delinquent clients to recover overdue payments.
• Negotiate settlements with appropriate haircuts to reduce credit losses.
• Follow up with accounts to encourage settlements.
• Initiate legal action for high-value uncooperative accounts.
• Monitor payment patterns and portfolio quality indicators.
• Maintain detailed documentation and comply with debt management strategy

Skills

Debt collection

Negotiation

Regulatory compliance

Customer service

Communication skills

Education

Bachelor's degree

Job description

Commercial Bank of Dubai is seeking a Collections Officer to provide administrative and operational support to the Collections department. You will manage sensitive documentation, monitor settlements, handle customer disputes, and ensure regulatory compliance with accuracy and confidentiality.

Responsibilities include contacting delinquent clients, negotiating settlements, initiating legal actions for high-value accounts, monitoring payment patterns, and maintaining detailed documentation to