Receptionist (Guest Relations Agent)

Accorhotel; Ras Al Khaimah; On-site; AED 33,000 - 56,000; Full time

Benefits offered by this job

Duty meals

Vacation tickets

Medical insurance

Job summary

Rixos Bab Al Bahr in Ras Al Khaimah invites an energetic Receptionist / Guest Relations Agent to welcome guests and ensure a memorable stay. You will greet arrivals, manage check-in and check-out, respond to inquiries, and coordinate with services to meet guest requests.

You should be proficient with reservation systems (PMS such as Opera or Fidelio), communicate clearly, stay calm under pressure, and uphold a guest-first attitude in a luxury environment.

Qualifications

• Experience as a Receptionist / Guest Relations Agent or similar front office role.
• 0-2 years related experience or training preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Build positive relationships with guests to ensure satisfaction.
• Address guest requests, complaints, and feedback promptly and courteously.
• Follow up with guests during their stay to ensure comfort and resolve issues.
• Handle special requests (VIP guests, anniversaries, birthdays, special needs).
• Assist guests with travel arrangements, transportation, tours, and local information.
• Promote hotel services, facilities, and ongoing offers.
• Greet guests on arrival and manage check-in/check-out smoothly.
• Handle room reservations, cancellations, and amendments.
• Answer phone calls, emails, and walk-in inquiries professionally.
• Process payments, billing and prepare invoices.
• Maintain accurate guest records and update the hotel management system.

Skills

Communication

Interpersonal skills

Multitasking

Education

High School Diploma

Tools

Opera

Fidelio

Job description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

Build positive relationships with guests to ensure a high level of satisfaction

Address guest requests, complaints, and feedback promptly and courteously

Follow up with guests during their stay to ensure comfort and resolve issues

Handle special requests (VIP guests, anniversaries, birthdays, special needs)

Assist guests with travel arrangements, transportation, tours, and local information

Promote hotel services, facilities, and ongoing offers

Greet guests warmly on arrival and ensure a smooth check-in and check-out process

Handle room reservations, cancellations, and amendments

Answer phone calls, emails, and walk-in inquiries professionally

Process payments, billing, and prepare invoices

Maintain accurate guest records and update the hotel management system

Qualifications

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist / Guest Relations Agent, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.

Excellent communication and interpersonal skills

Strong problem-solving and conflict-handling abilities

Ability to multitask and work under pressure

Knowledge of hotel PMS systems (e.g., Opera, Fidelio)

Customer-focused attitude and cultural sensitivity

• Additional foreign language is an asset (Russian and German Speaking).

Education: High School Diploma or equivalent.