Receptionist -Dubai Investments Park

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel company in Dubai is seeking a passionate Hotel Receptionist to manage guest check-ins and check-outs. The ideal candidate will possess strong communication skills, attention to detail, and a customer-oriented approach, ensuring exceptional service delivery while maintaining the reception's operational flow.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Flexible hours

Career development opportunities

Qualifications

• At least one year of experience as a Hotel Receptionist in the Front Office department.
• Proficiency in Arabic (speaking, reading, writing) required.

Responsibilities

• Greeting and welcoming guests, processing payments, managing reservations.
• Providing information about promotions and events.
• Maintaining smooth running of the reception area.

Skills

Communication

Attention to detail

Customer-oriented

Organizational skills

Tools

Opera PMS

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will help manage guest expectations in a fast-paced environment. With a keen eye for detail, you will ensure all procedures are followed meticulously. Managing payments will become second nature, supported by excellent data entry skills to ensure accurate reporting.

Main responsibilities include:

• Greeting and welcoming guests, visitors, and suppliers, answering telephone calls, and providing a warm, timely welcome in line with our brand standards.
• Answering guest-related queries and providing information about promotions, room prices, activities, and events in the surrounding area.
• Processing payments according to cash handling procedures and managing reservations and cancellations accurately and efficiently.
• Identifying corporate leads and building long-term relationships.
• Promoting online presence and encouraging customer feedback.
• Monitoring online guest feedback and exploring options for improvement.
• Carrying out general office duties, including correspondence, emails, and filing, to ensure the smooth running of the reception area.
• Maintaining appropriate stock of supplies and reception stationeries.
• Communicating effectively with all departments regarding guest requests and complaints to ensure smooth service delivery.
• Ensuring guest safety in accordance with safety procedures and guidelines.

Requirements:

• Customer-oriented approach
• Excellent communication skills
• Strong attention to detail
• Flexible, agile, and able to work under pressure
• Ability to work independently and as part of a team
• Proactive with excellent organizational skills
• Ability to provide exceptional customer service

You must have / be:

• At least one year of experience as a Hotel Receptionist in the Front Office department
• Knowledge of Opera PMS
• Proficiency in Arabic (speaking, reading, and writing)

Benefits:

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and flexible hours to support work-life balance. We also have many examples of employees who have grown and developed their careers within our company. If you are committed, driven, and eager to develop into other areas, we will support you in this journey.

At Premier Inn, we understand the importance of creating a culture that brings the customer experience to life for both our guests and our team. This is supported by our strong company values. We employ people who believe in our values, are passionate about living them, and always prioritize the customer.

We want Premier Inn to be a place where people's skills and careers grow as fast as we do—a place where everyone has the opportunity to develop and achieve their dreams. We emphasize promoting from within and continuously strive to create a supportive and engaging environment where our team can thrive and deliver excellence.

If this sounds like you and you're ready to work in an environment that values and fairly rewards your efforts, please click on the "I'm interested" button and join our team!