Receptionist (Arabic Speaker)

Kerzner International; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Kerzner International is seeking a Receptionist (Arabic Speaker) for One&Only The Palm Resort in Dubai. The role covers front desk operations, guest services, check-in/check-out, and guest relations with a focus on personalized attention and hospitality excellence.

Ideal candidates have 1–2 years in luxury hospitality, strong customer service and reservations background, and fluency in English or another language. Opera system experience and Middle East/GCC exposure are advantageous.

Qualifications

• 1–2 years’ experience in upscale hospitality or five-star hotels.
• Customer service & reservations background with strong attention to detail and analytical skills.
• Able to work under pressure and meet deadlines with excellent spoken and written English and/or another language.

Responsibilities

• Manage front desk operations including check-in/check-out and guest services.
• Provide guest information, transfers, and reservations with precision.
• Handle cashiering and night reception functions as required.
• Maintain personalized, warm service and anticipate guest needs.

Skills

Customer service

Reservations

Front desk

English proficiency

Arabic language

Tools

Opera System

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Receptionist (Arabic Speaker)to join the One&Only team atOne&Only The Palm Resort in Dubai.

With the global growth of our brands, you will be responsible for all systems and procedures connected with front desk, check in, check out, resort information, guest transfers, guest relations, excursions, cashiering, night reception functions, and other allied front office functions. Will always project an image of courteousness and hospitality while handling guests. In addition, to perform all such duties and to carry out all responsibilities as may be assigned from time to time to ensure the highest levels of personalized attention and standards of service. Anticipates the needs of guests, including prearrival journey and executes all requests in a timely fashion. You will be instrumental in creating an environment & executing service that is second to none by consistently seeking opportunities to create everlasting memories and building relationships.

Suitable candidate must be highly qualified and must have at least 1-2 years’ experience in a similar role in an upscale luxury hospitality industry or five-star hotels. He/She must have customer service & reservations background with strong attention to details and analytical skills, must be able to work under pressure and meet strict deadlines with excellent spoken and written communication skills in English and/or another language. Computer literacy including relevant software and experience in using an opera system. Middle East/GCC experience is an advantage.

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.