Receptionist

Accor; Ras Al Khaimah; On-site; AED 39,000 - 58,000; Full time

Benefits offered by this job

Duty meals

Medical insurance

Vacation tickets

Job summary

Rixos Bab Al Bahr in Ras Al Khaimah is seeking a Receptionist to greet guests, handle inquiries, and manage daily front-desk operations in a luxury hotel setting.

The ideal candidate has 0–2 years of experience, strong customer service, and excellent organizational skills; Russian or German language skills are a plus, and education is a High School Diploma.

Qualifications

• Experience as a Receptionist or Front Office is preferred but not required.
• 0–2 years related experience or training.
• Experience handling multiple phone lines preferred.
• Education: High School Diploma or equivalent.
• Strong customer service and organizational skills required.

Responsibilities

• Welcomes and assists guests with a friendly demeanor.
• Answers and screens incoming calls; forwards as needed.
• Maintains tidy front desk and reception area.
• Supports scheduling and appointment coordination.
• Handles basic guest inquiries and directions.
• Manages mail, deliveries, and office supplies inventory.
• Ensures smooth flow of customers through the store/area.
• Follows safety protocols and company standards.
• Participates in team meetings and trainings.
• Assists with routine administrative tasks as required.

Skills

Customer service

Phone handling

Organization

Education

High School Diploma

Job description

Company Description

Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and the Arabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.

What We Offer

We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.

Salaries And Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow‑up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required
• Additional foreign language is an asset (Russian and German Speaking).

Education: High School Diploma or equivalent.