Receptionist

Royal M Hotel & Resort By Gewan Al Aqah Beach; Fujairah; On-site; AED 33,000 - 61,000; Full time

Job summary

Royal M Hotel & Resort By Gewan Al Aqah Beach in Fujairah is seeking a Receptionist to be the primary contact for guests, handling arrivals, departures, enquiries, payments and special requests with professionalism.

The role requires strong English, excellent communication and multitasking abilities, with flexibility for shifts. Opera PMS experience is a plus in a five-star setting at a premium beach resort.

Qualifications

• 1-2 years experience in Reception or Front Office in a four- or five-star hotel/resort.
• Strong command of English both spoken and written.
• Additional languages are an advantage.
• Excellent communication, guest service and problem-solving skills.

Responsibilities

• Welcome guests and complete check-in and check-out procedures.
• Process room assignments, payments, deposits, billing instructions and account settlements.
• Provide information about hotel facilities, services, activities and local attractions.
• Handle guest enquiries, requests and concerns promptly, escalating when required.
• Coordinate with Housekeeping, Reservations, Engineering, F&B and other departments to fulfil guest requirements.
• Maintain accurate guest profiles, preferences, traces and payment details in Opera PMS.
• Promote room upgrades, hotel facilities and additional services where appropriate.
• Balance cash, prepare shift reports and provide complete handovers to the next shift.
• Follow hotel procedures relating to guest privacy, security, cash handling and emergencies.
• Maintain professional grooming and a polished reception and lobby presence.

Skills

Customer service

Communication

Problem solving

Multitasking

Tools

Opera PMS

Job description

About the Hotel

Royal M by Gewan Hotel & Resort Al Aqah is nestled within Fujairah s premium holiday destination Al Aqah Beach overlooking the sea with the Hajar Mountains in the background. This sophisticated five-star beach hotel and resort features private chalets, a private beach, infinity swimming pool, kids zone, spa and wellness centre, state-of-the-art fitness centre, watersports activities, multi-cuisine restaurants and bars, fully equipped conference rooms and a ballroom.

Role Overview

As a Receptionist you will be the primary point of contact for guests, managing arrivals, departures, enquiries, payments and special requests. You will ensure each interaction is handled accurately, professionally and in line with Royal M service standards.

Key Responsibilities

• Welcome guests and complete check-in and check-out procedures efficiently.
• Process room assignments, payments, deposits, billing instructions and account settlements accurately.
• Provide clear information regarding hotel facilities, services, activities and local attractions.
• Handle guest enquiries, requests and concerns promptly, escalating matters when required.
• Coordinate with Housekeeping, Reservations, Engineering, F amp B and other departments to fulfil guest requirements.
• Maintain accurate guest profiles, preferences, traces and payment details in Opera PMS.
• Promote room upgrades, hotel facilities and additional services where appropriate.
• Balance cash, prepare shift reports and provide complete handovers to the next shift.
• Follow hotel procedures relating to guest privacy, security, cash handling and emergencies.
• Maintain professional grooming and a polished reception and lobby presence at all times.

Requirements

• 1 2 years experience in Reception or Front Office within a four- or five-star hotel or resort.
• Experience using Opera PMS is preferred.
• Strong command of English both spoken and written.
• Additional languages are an advantage.
• Excellent communication, guest service and problem-solving skills.
• Professional appearance with a positive and service-focused attitude.
• Ability to multitask and remain composed during busy operational periods.
• Flexibility to work rotating shifts, nights, weekends and public holidays.
• Priority will be given to candidates available to join immediately.