Raffles Club Supervisor

RAFFLES; Dubai; On-site; AED 112,000 - 179,000; Full time

Job summary

Raffles The Palm Dubai invites you to join its luxury hospitality team as Club Supervisor for the Raffles Club Lounge. Reporting to the Club Manager, you will oversee daily operations, ensuring exceptional service and creating memorable experiences for VIP guests.

You will lead the Lounge staff, coordinate with culinary teams, greet guests, maintain guest history, promote Inter-Hotel facilities, and uphold health and safety standards to sustain the highest service levels.

Qualifications

• Post secondary education or diploma from a Tourism & Hotel Management school.
• Minimum 1–2 years of relevant customer service/guest relations experience.

Responsibilities

• Manage and supervise all tasks of the Club Lounge staff ensuring maximum guest satisfaction from arrival through departure
• Oversee the lounge during operating hours maintaining service standards and ensuring a welcoming atmosphere
• Liaise with the kitchen for food selection during Breakfast Lunch Afternoon Tea and Cocktail Hours
• Personally meet and greet all guests fostering a warm and personalized experience
• Maintain an efficient repeat guest history system and actively promote Inter-Hotel sales and in-house facilities
• Prepare Raffles Club guest welcome letters and monitor guest comment cards and feedback
• Attend to special guest requests and handle complaints with follow-up on corrective actions
• Compile analyze and control Raffles Club costs and inventory preparing requisitions for amenities on a timely basis
• Ensure the entire range of services offered for the Raffles Club Lounge is maintained at the highest standard
• Appraise the appearance discipline and efficiency of all staff under direct supervision
• Organize and conduct regular meetings for Raffles Club staff to facilitate smooth operations
• Prepare efficient work and vacation schedules for Raffles Club staff considering project occupancy and forecasts as well as any large group movements
• Develop and implement training programs to enhance the skills of Club Lounge staff
• Monitor and ensure compliance with health and safety regulations in the Club Lounge
• Collaborate with the marketing team to create promotions and special events for the Raffles Club
• Actively engage with guests to gather feedback and insights for continuous improvement
• Conduct regular audits of Club Lounge services to ensure adherence to established standards
• Collaborate with the Assistant Club Manager in strategic planning for the Club Lounge
• Stay updated on industry trends and competitor offerings to suggest improvements and innovations

Skills

Guest relations

Communication skills

Teamwork

Integrity and professionalism

F&B operations knowledge

Front Office knowledge

Education

Post Secondary education or Diploma in Tourism & Hotel Management

Job description

The Position

We invite you to join the world of luxury hospitality at Raffles The Palm Dubai where we are currently seeking a Raffles Club Supervisor Reporting to the Raffles Club Manager you will oversee the daily operations of the Raffles Club Lounge ensuring exceptional service and creating memorable experiences for our VIP guests

KEY ROLES amp RESPONSIBILITIES

• Manage and supervise all tasks of the Club Lounge staff ensuring maximum guest satisfaction from arrival through departure


• Oversee the lounge during operating hours maintaining service standards and ensuring a welcoming atmosphere


• Liaise with the kitchen for food selection during Breakfast Lunch Afternoon Tea and Cocktail Hours


• Personally meet and greet all guests fostering a warm and personalized experience


• Maintain an efficient repeat guest history system and actively promote Inter-Hotel sales and in-house facilities


• Prepare Raffles Club guest welcome letters and monitor guest comment cards and feedback


• Attend to special guest requests and handle complaints with follow-up on corrective actions


• Compile analyze and control Raffles Club costs and inventory preparing requisitions for amenities on a timely basis


• Ensure the entire range of services offered for the Raffles Club Lounge is maintained at the highest standard


• Appraise the appearance discipline and efficiency of all staff under direct supervision


• Organize and conduct regular meetings for Raffles Club staff to facilitate smooth operations


• Prepare efficient work and vacation schedules for Raffles Club staff considering project occupancy and forecasts as well as any large group movements


• Develop and implement training programs to enhance the skills of Club Lounge staff


• Monitor and ensure compliance with health and safety regulations in the Club Lounge


• Collaborate with the marketing team to create promotions and special events for the Raffles Club


• Actively engage with guests to gather feedback and insights for continuous improvement


• Conduct regular audits of Club Lounge services to ensure adherence to established standards


• Collaborate with the Assistant Club Manager in strategic planning for the Club Lounge


• Stay updated on industry trends and competitor offerings to suggest improvements and innovations

Qualifications

• Post Secondary school education or Diploma from School for Tourism amp Hotel Management


• Experience Minimum 1-2 years of relevant experience in customer service guest relations nbsp

PERSONAL ATTRIBUTES

• Good level of engagement with guests


• Ability to work cohesively as a team with a multi-cultural workforce


• Excellent communication skills


• High level of integrity enthusiasm dedication and support for continuous improvement


• Good knowledge of Front Office and F amp B Operations div div