Raffles Club Supervisor

AccorHotels Middle East; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont & R&n

Dining and wellness discounts

Job summary

Raffles The Palm Dubai is seeking a Raffles Club Supervisor to oversee the daily operations of the Club Lounge, ensuring exceptional service for our VIP guests. Reporting to the Raffles Club Manager, you will lead the lounge team, maintain standards, and coordinate with kitchen and other departments.

The ideal candidate has 1–2 years in customer service/guest relations, strong communication, and a passion for luxury hospitality.

Qualifications

• Post secondary education or Diploma in Tourism & Hotel Management.
• Minimum 1–2 years of relevant experience in customer service/guest relations.
• Excellent communication and guest engagement skills.

Responsibilities

• Oversee daily Club Lounge operations and staff.
• Ensure high service standards and guest satisfaction.
• Greet guests personally and foster a warm, personalized experience.
• Collaborate with kitchen for breakfast, lunch, and beverages.
• Monitor guest feedback and implement improvements.
• Develop training for lounge staff and manage schedules.

Skills

Guest engagement

Communication skills

Teamwork

Front Office knowledge

F&B operations

Education

Post secondary education or Diploma in Tourism & Hotel Management

Job description

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles The Palm

Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.

More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.

Job Description

The Position

We invite you to join the world of luxury hospitality at Raffles The Palm Dubai, where we are currently seeking a Raffles Club Supervisor. Reporting to the Raffles Club Manager, you will oversee the daily operations of the Raffles Club Lounge, ensuring exceptional service and creating memorable experiences for our VIP guests.

KEY ROLES & RESPONSIBILITIES

• Manage and supervise all tasks of the Club Lounge staff, ensuring maximum guest satisfaction from arrival through departure.
• Oversee the lounge during operating hours, maintaining service standards and ensuring a welcoming atmosphere.
• Liaise with the kitchen for food selection during Breakfast, Lunch, Afternoon Tea, and Cocktail Hours.
• Personally, meet and greet all guests, fostering a warm and personalized experience.
• Maintain an efficient repeat guest history system and actively promote Inter-Hotel sales and in-house facilities.
• Prepare Raffles Club guest welcome letters and monitor guest comment cards and feedback.
• Attend to special guest requests and handle complaints with follow-up on corrective actions.
• Compile, analyze, and control Raffles Club costs and inventory, preparing requisitions for amenities on a timely basis.
• Ensure the entire range of services offered for the Raffles Club Lounge is maintained at the highest standard.
• Appraise the appearance, discipline, and efficiency of all staff under direct supervision.
• Organize and conduct regular meetings for Raffles Club staff to facilitate smooth operations.
• Prepare efficient work and vacation schedules for Raffles Club staff, considering project occupancy and forecasts, as well as any large group movements.
• Develop and implement training programs to enhance the skills of Club Lounge staff.
• Monitor and ensure compliance with health and safety regulations in the Club Lounge.
• Collaborate with the marketing team to create promotions and special events for the Raffles Club.
• Actively engage with guests to gather feedback and insights for continuous improvement.
• Conduct regular audits of Club Lounge services to ensure adherence to established standards.
• Collaborate with the Assistant Club Manager in strategic planning for the Club Lounge.
• Stay updated on industry trends and competitor offerings to suggest improvements and innovations.

QUALIFICATIONS

• Post Secondary school education or Diploma from School for Tourism & Hotel Management

EXPERIENCE

• Minimum 1-2 years of relevant experience in customer service/guest relations.

PERSONAL ATTRIBUTES

• Good level of engagement with guests.
• Ability to work cohesively as a team with a multi-cultural workforce.
• Excellent communication skills.
• High level of integrity, enthusiasm, dedication, and support for continuous improvement.
• Good knowledge of Front Office and F&B Operations.

Additional Information

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays,discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging

We celebrate our differences. We support each other and we always stand together.

Empowerment

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity

We build trust through mutual respect and being authentic.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.