Quality Training & Process Leader — Collections Ops

ClearGrid; Dubai; On-site; AED 300,000 - 480,000; Full time

Job summary

ClearGrid in Dubai is seeking a driven Quality Training & Process Development Lead to own our quality framework across the Collections function and drive consistency through coaching and process improvements.

You will design onboarding, refresher trainings, SOPs, and micro-learning content while implementing audit systems and analytics to monitor performance and outcomes. Arabic is preferred alongside strong English proficiency.

Qualifications

• 3 years in QA or training roles preferably within collections BPO or contact center environments.

Responsibilities

• Build and continuously enhance QA frameworks call audit scorecards and compliance monitoring tools.

Skills

QA frameworks

Training design

Regulatory compliance

Stakeholder facilitation

Excel

LMS

Analytics / data insights

Genesys

NICE

Tools

Genesys

NICE

Job description

ClearGrid in Dubai is seeking a driven Quality Training & Process Development Lead to own our quality framework across the Collections function and drive consistency through coaching and process improvements.

You will design onboarding, refresher trainings, SOPs, and micro-learning content while implementing audit systems and analytics to monitor performance and outcomes. Arabic is preferred alongside strong English proficiency.