Quality & Standards Lead, Luxury Residence

Kempinski Hotels; Dubai; On-site; AED 279,000 - 446,000; Full time

Job summary

Kempinski Hotels in Dubai is seeking a highly capable Quality Manager to lead quality assurance for the residence and surrounding facilities. You will conduct daily audits, drive defect resolution with in-house teams and third-party contractors, and ensure adherence to Kempinski standards for guest experience and property presentation.

The role requires hands-on inspections, effective communication across departments, and a proactive approach to maintain luxury service levels within the

Qualifications

• Eligible for a working permit in country of hire and locally available.
• Higher College and/or Hotel Management degree.
• Minimum 3-5 years of supervisory or managerial experience in Rooms Division or Quality Assurance within 5-star luxury hotels and luxury residential resorts.
• Fluent in English (verbal and written).

Responsibilities

• Report directly to the Residence Manager and oversee quality assurance across the residence.
• Carry out daily property walk-throughs, inspect all spaces and identify housekeeping or maintenance issues.
• Coordinate with Housekeeping, Engineering and third-party contractors to ensure timely resolution of defects.
• Lead quality meetings and train staff per Kempinski policies.
• Maintain real-time issue logs and generate executive summaries on trends.
• Provide dashboards and feedback on cleanliness, maintenance and guest experience.

Skills

Eye for Detail

Technical & Operational Awareness

Tech-Savvy

Fluent in English

Multinational communication

Education

Higher College and or Hotel Management

Tools

HotSOS

Operto

Freshdesk

CMMS

Job description

Kempinski Hotels in Dubai is seeking a highly capable Quality Manager to lead quality assurance for the residence and surrounding facilities. You will conduct daily audits, drive defect resolution with in-house teams and third-party contractors, and ensure adherence to Kempinski standards for guest experience and property presentation.

The role requires hands-on inspections, effective communication across departments, and a proactive approach to maintain luxury service levels within the