Luxury Quality & Guest Experience Leader

Rotana Hotels; Abu Dhabi; On-site; AED 300,000 - 420,000; Full time

Job summary

Rotana Hotels in Abu Dhabi seeks a Quality Manager to lead a culture of excellence across departments in a luxury hospitality setting.

You will design and implement quality assurance systems, monitor service delivery, and drive continuous improvement, ensuring brand standards and guest satisfaction are met.

The role requires a detail‑oriented leader who can collaborate with department heads, analyze feedback, and present performance dashboards to the General Manager.

Qualifications

• Bachelor’s degree in Hospitality, Quality Management, or Business Administration.
• Familiarity with digital feedback tools (ReviewPro, TrustYou) or similar systems.
• Desire to provide extraordinary guest experiences.
• Strong problem-solving skills.
• Methodical and logical approach.
• Accuracy and attention to detail.

Responsibilities

• Conduct regular quality audits across all departments (Front Office, Housekeeping, F&B, Spa, etc.).
• Monitor guest feedback and identify trends to drive improvements.
• Collaborate with department heads to resolve issues and implement corrective actions.
• Lead training with HR and L&D on service excellence and complaint handling.
• Present monthly quality performance dashboards to the General Manager.

Skills

Quality management

Leadership

Guest experience

Problem-solving

Attention to detail

Communication

Education

Bachelor’s degree in Hospitality, Quality Management, or Business Administration

Tools

ReviewPro

TrustYou

Job description

Rotana Hotels in Abu Dhabi seeks a Quality Manager to lead a culture of excellence across departments in a luxury hospitality setting.

You will design and implement quality assurance systems, monitor service delivery, and drive continuous improvement, ensuring brand standards and guest satisfaction are met.

The role requires a detail‑oriented leader who can collaborate with department heads, analyze feedback, and present performance dashboards to the General Manager.