Quality Officer-Risk Management & Patient Safety Improvement

Sheikh Shakhbout Medical City; Abu Dhabi; On-site; AED 180,000 - 320,000; Full time

Job summary

Sheikh Shakhbout Medical City seeks a Quality Improvement professional to implement and coordinate hospital-wide quality management and performance initiatives. You will ensure data integrity, monitor regulatory standards, and support patient-safety improvements across departments.

Responsibilities include developing and evaluating the quality program, coordinating timelines, and liaising with accreditation bodies while maintaining confidential quality documents.

Qualifications

• Experience implementing quality management systems in healthcare.
• Knowledge of accreditation and regulatory requirements in healthcare.
• Ability to develop and evaluate quality improvement programs.

Responsibilities

• Implement and coordinate readiness of quality management and improvement processes.
• Ensure effective data and performance management to improve patient outcomes.
• Coordinate efforts to monitor regulatory and accreditation standards.
• Develop and evaluate the facility-wide quality improvement program.
• Collaborate with departments to implement quality and safety priorities.
• Facilitate improvements based on hospital performance measures and management requests.
• Develop tools and resources to support the quality program.
• Participate in feedback meetings and coordinate project timelines.
• Identify quality improvement methodologies in alignment with management.
• Provide ongoing support to quality teams and maintain documentation.
• Facilitate committees and liaise with accreditation bodies for programs.

Skills

Quality management

Data collection

Performance monitoring

Cross-functional collaboration

Regulatory compliance

Education

Bachelor's degree in quality or clinical practice

Master's degree (desired)

Job description

Job Purpose

• Responsible for implementing and coordinating the consistent readiness of quality management and quality improvement processes under the guidance of the Manager
• Also responsible for ensure effective and efficient quality data and performance management program that aims to support improve patient outcome and safety
• The role coordinates facility efforts to monitor and maintain all regulatory and accreditation standards and ensuring all operational aspects of the initiatives are in place
• Coordinates the development and implementation and evaluation of the facility s overall quality improvement program with the other sections
• Collaborates and partner with all the departments and practices to ensure quality and safety priorities are implemented
• Facilitates and suggest improvements based on Hospital wide performance measures or other issues as requested by the senior management
• Contributes to the development of tools and resources to support the quality development program
• Participates in departmental feedback meetings to provide solutions
• Assists departments with project timelines and coordinating needed internal support
• Identifies the quality improvement methodology and concepts to be followed in coordination with direction from management
• Facilitates and provides ongoing support to the quality teams
• Maintains the quality management documents case files and correspondence in an organized confidential and secure manner
• Facilitates committees taskforce related to Quality improvement and assures that recommendations suggestions are carries out and evaluated
• Coordinates the development and implementation of facility-wide policies and procedures that guide and support the provision of services under the guidance of the Manager
• Liaises with accreditation bodies for implementation of programs

Accountabilities

• Manages to follow a reliable process of data collection robust validation and analysis that will help the practice team to improve the efficiency of care delivery
• Develops project timelines and is responsible for coordinating and ensuring the timelines are being met
• Monitors action plan development and progress to ensure closing the loop
• Ensures all documents are in the appropriate format with validated data
• Escalates identified challenges to Manager Senior Quality Officer
• Ensures quality and safety strategies and priorities are implemented
• SSMC COMPLIANCE GUIDELINES
• Corresponding Activities performed by the role
• Complying with Policies Procedures and Practices of the SSMC facilities and other regulatory requirements
• Complying consistently with facility policies procedures and practices and ensuring alignment with SSMC facilities policies
• Completing and maintaining regulatory requirements including licensure and certification and other mandatory training within established time frames
• Maintaining Confidentiality Maintaining confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with facility policy

Experience

Required: 2-6 years of relevant experience Desired: Experience in a large healthcare facility

Educational Qualification

Required: Bachelor's degree or equivalent in a relevant field such as quality, performance management and clinical practice Desired: Master's degree or equivalent in a relevant field