Patient Safety & Quality Manager

NMC GROUP SERVICES.; Abu Dhabi; On-site; AED 260,000 - 380,000; Full time

Job summary

NMC Group Services is seeking a seasoned healthcare quality leader in Abu Dhabi to ensure patient safety and high-quality care across hospital facilities. You will guide risk management, regulatory compliance and continuous quality improvement initiatives across departments and clusters.

The role requires master’s in healthcare administration, 5+ years in hospital quality management, and strong English communication.

Qualifications

• Master’s degree in Hospital/Healthcare Administration/Management or equivalent with bachelor’s in healthcare.
• Proven experience in incident and risk management systems.
• Familiarity with digital healthcare tools and software, including HIS and quality management systems.
• Experience working with multidisciplinary teams across facilities.
• Experience in policy formulation and implementation.
• At least 5 years of healthcare quality management in a hospital setting.
• Excellent command of English (spoken and written).

Responsibilities

• Take on a leadership role within the facility to ensure patient safety and quality of care at the highest standards.
• Lead contact for regulatory body initiatives on quality, patient safety and risk management.
• Design and implement systems to improve patient care, outcomes, workflow efficiency and satisfaction.
• Contribute to Quality Improvement and Patient Safety Committees and higher management activities.
• Educate leadership and staff on regulatory guidelines and safety performance improvement.
• Coordinate data collection, reporting, analysis, and sustainment of improvements.
• Promote a culture of safety, high reliability and engagement across hospital and cluster.
• Develop and monitor Patient Safety and Quality Improvement plans and OSH programs.

Skills

Incident & risk management

Digital health tools

Multidisciplinary teams

Policy formulation

Healthcare quality management

English proficiency

Education

Master’s degree in Hospital/Healthcare Administration/Management with bachelor’s degree in healthcare field

Job description

Responsibilities

• Take on a leadership role within the facility to ensure patient safety and quality of care is upheld to the highest standards
• Be the lead contact for the organization for regulatory body initiatives on quality patient safety and risk management
• Collaborate with hospital cluster leaders department managers physicians and staff to design and implement systems that improve patient care management clinical outcomes workflow efficiency cost effectiveness and patient satisfaction
• Contribute to committees groups such as the Quality Improvement Patient Safety Committee and the Higher Management Committee
• Proactively educate leadership and staff regarding regulatory issues new guidelines and safety quality performance improvement activities
• Support data collection by creating forms identifying data to collect validating data and creating reports
• Ensure reported data is validated and analyzed to implement improvements and evaluate sustainability
• Promote a culture of safety high-reliability patient and staff engagement and performance excellence
• Maintain deep understanding of standards measurable elements and intents for various accreditation bodies
• Develop Patient Safety Quality Improvement Plan for the facility
• Participate in implementing and following up on Patient Safety and Quality Plan activities
• Orchestrate Patient Safety Quality Improvement initiatives and activities hospital-wide and at cluster level
• Serve as a resource to departments divisions units hospital cluster and committees in quality assurance areas
• Promote and facilitate cost-effective resource utilization related to infection control policies and procedures
• Establish priorities for investigation of problem areas based on potential adverse impact on patient care
• Develop patient care review and evaluation mechanisms and monitors to assure results
• Direct implementation and maintenance of technical guidelines and frameworks for evaluating quality of care
• Arrange with Quality Facilitators for staff education variance collection and analysis
• Establish system-wide variance database for benchmarking improvement opportunities length of stay and resource management
• Provide ongoing assessment and support for continuous quality improvement quality assurance and risk management for hospital cluster priority programs
• Identify concern areas from evaluation of patient medical records and plan improvements
• Communicate information from studies and data sources to committees departments and affected persons
• Identify and share best practice models and care processes across the system
• Maintain records pertinent to accreditation process
• Facilitate Quality Improvement plan meetings
• Submit quarterly report of quality activities to the CQPS committee
• Approve data for submission to regulatory authorities including DOH on JAWDA KPIs DHA KPIs MOH KPIs as required
• Maintain records of policies procedures guidelines forms and other documents ensuring circulation of current documents
• Maintain records of all Patient Safety and Quality PSQ activities
• Provide educational and technical assistance to committees and departments to meet PSQ objectives
• Be involved in clinical space design construction and hygiene
• Perform administrative responsibilities applicable to the role
• Justify need for training in Continuous Quality Improvement processes and either work with groups to initiate training or teach in areas of expertise
• Coordinate and monitor accreditation compliance activities and participate in survey process
• Coordinate mock surveys
• Conduct annual evaluation of Quality Improvement Program and submit reports to the CQPS committee
• Develop training orientation program for key members to facilitate system expansion and standardization
• Perform miscellaneous duties as requested by general manager
• Be familiar with emergency and evacuation procedures
• Notify and optimize reporting of OSH hazards incidents near misses and assist with preparation of risk assessments
• Coordinate risk management program of the facility with stakeholders
• Attend applicable OSH Infection control training programs mock drills and awareness programs
• Ensure workplaces managed are safe and without risks to health safety or environment as far as reasonably practicable
• Ensure implementation of regulatory body standards NMC OSHMS and infection control policies and standards
• Ensure adequate budget and resources for FMS OHS PCI management
• Designate a safety facilitator responsible for coordinating OSH activities within departments
• Discuss OSH issues in departmental management meetings
• Ensure provision of OSH information training and supervision
• Implement and monitor effectiveness of risk management program
• Develop monitor and support implementation of hospital cluster OSHMS in line with DHA DOH MOHAP MOH Health Sector OSHMS policies and standards
• Support development of objectives and monitor achievement and compliance with DHA MOHAP MOH DOH OSHMS requirements across departments
• Report and provide guidance to entity OSH Committee Prevention and Control of Infection and CQPS Committee in developing programs and policies for OSHMS Infection Control and Patient Safety standards
• Conduct or participate in incident and outbreak investigations as applicable

Qualifications

• Master’s degree in Hospital/Healthcare Administration/Management with bachelor’s degree in healthcare field
• Proven experience in incident and risk management systems
• Familiarity with digital healthcare tools and software, including HIS and quality management systems
• Experience working with multidisciplinary teams across various facilities
• Experience in policy formulation and implementation
• At least 5 years of experience in healthcare quality management in a hospital setting
• Excellent command of oral and written English