Quality Management Representative

Power Group Facilities Management Services; United Arab Emirates; On-site; AED 80,000 - 140,000; Full time

Job summary

Power Group Facilities Management Services in the United Arab Emirates is seeking a Quality Management Representative to implement and monitor quality systems across facilities operations, ensuring compliance with company standards and client requirements.

You will coordinate internal audits, track non-conformities, drive corrective actions, and maintain thorough documentation, contributing to continual improvement with operations, HSE, and technical teams.

Qualifications

• Strong Quality Management and Quality Assurance skills, with experience implementing and maintaining quality systems and standards.
• Quality Auditing skills, including planning, executing, and reporting on internal audits within facilities or technical service environments.
• Complaint Management skills to handle, investigate, and resolve customer issues while driving service improvement.
• Documentation skills to create, manage, and control policies, procedures, records, and reports related to quality and compliance.
• Relevant experience in facilities management, engineering, or service-based industries, ideally within the United Arab Emirates or GCC region.
• Strong analytical, problem-solving, and communication skills, with the ability to collaborate effectively across multidisciplinary teams.
• Familiarity with ISO standards or similar quality frameworks; professional certifications in quality or audit are an advantage.
• Post-secondary education in engineering, quality management, facilities management, or a related field is preferred.

Responsibilities

• Co-ordinate internal quality audits and track non-conformities.
• Facilitate corrective and preventive actions and maintain accurate documentation.
• Manage customer complaints, analyze root causes, and support continuous improvement initiatives.
• Prepare reports and support certification and compliance efforts.
• Promote a culture of quality and service excellence across all sites in collaboration with operations, HSE, and technical teams.

Skills

Quality Management

Quality Assurance

Quality Auditing

Complaint Management

Documentation

Analytical Skills

Communication

Cross-functional Collaboration

Education

Engineering

Quality Management

Facilities Management

Related Field

Job description

Company Description Power Group Facilities Management Services delivers integrated facilities management (IFM) solutions that improve asset performance, operational efficiency, and lifecycle value. The company provides hard, soft, and specialized FM services, including advanced MEP, HVAC optimization, building automation systems (BMS), and energy management, all aligned with local regulations, HSE standards, and international best practices. Operations are supported by digital FM platforms, CAFM systems, asset tracking, and data analytics to enable proactive maintenance, risk mitigation, and continuous improvement. Power Group serves residential, commercial, and industrial environments, with a strong focus on sustainability, carbon reduction, and green facility practices. Through compliance-driven processes and customer-centric delivery, the company builds long-term strategic partnerships and is positioned as a trusted leader in the facilities management industry.

Role Description

The Quality Management Representative is a full-time, on-site role based in the United Arab Emirates. This role is responsible for implementing and monitoring quality management systems across facilities management operations, ensuring adherence to company standards, client requirements, and regulatory guidelines. Day-to-day activities include coordinating internal quality audits, tracking non-conformities, facilitating corrective and preventive actions, and maintaining accurate documentation and records. The role also involves managing customer complaints, analyzing root causes, and supporting continuous improvement initiatives in collaboration with operations, HSE, and technical teams. The Quality Management Representative prepares reports, supports certification and compliance efforts, and promotes a culture of quality and service excellence across all assigned sites.

Qualifications

• Candidates should possess strong Quality Management and Quality Assurance skills, with experience implementing and maintaining quality systems and standards.
• Candidates should possess Quality Auditing skills, including planning, executing, and reporting on internal audits within facilities or technical service environments.
• Candidates should possess Complaint Management skills to handle, investigate, and resolve customer issues while driving service improvement.
• Candidates should possess Documentation skills to create, manage, and control policies, procedures, records, and reports related to quality and compliance.
• Relevant experience in facilities management, engineering, or service-based industries, ideally within the United Arab Emirates or GCC region.
• Strong analytical, problem-solving, and communication skills, with the ability to collaborate effectively across multidisciplinary teams.
• Familiarity with ISO standards or similar quality frameworks; professional certifications in quality or audit are an advantage.
• Post-secondary education in engineering, quality management, facilities management, or a related field is preferred.