Quality Assurance Officer

Adecco; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

Adecco is seeking a detail-oriented Quality Assurance Officer in Dubai to support the implementation, monitoring and continuous improvement of the institution's QA framework.

The role focuses on ensuring compliance with institutional policies, academic regulations, accreditation standards and regulatory requirements while supporting quality enhancement initiatives across academic and administrative functions.

Qualifications

• Bachelor's degree in QA, education, business administration or related field.
• 3-5 years of experience in quality assurance, accreditation, higher education administration or institutional effectiveness.
• Strong knowledge of Microsoft Excel and MS Office.
• Experience in data collection, analysis, reporting and documentation.
• Excellent communication, organizational and coordination skills.
• High attention to detail and accuracy.

Responsibilities

• Support the implementation and monitoring of institutional policies, procedures, and quality assurance processes.
• Monitor compliance with academic regulations and approved institutional procedures.
• Assist with accreditation activities, audits, reviews, and regulatory inspections.
• Maintain quality assurance documentation, records, and evidence repositories.
• Track compliance gaps and follow up on corrective and preventive actions.
• Support the development and implementation of quality improvement initiatives.
• Monitor action plans and follow up with relevant departments.
• Maintain records of recommendations, corrective actions, and improvement outcomes.
• Assist in evaluating the effectiveness of quality enhancement activities.

Skills

Quality Assurance

Documentation

Detail Orientation

Stakeholder coordination

Education

Bachelor's Degree in Quality Assurance

Bachelor's Degree in Education

Business Administration

Tools

Microsoft Excel

Microsoft Office

Job description

is seeking a detail-oriented and proactive Quality Assurance Officer to support the implementation, monitoring, and continuous improvement of the institution's Quality Assurance framework.

The successful candidate will help ensure compliance with institutional policies, academic regulations, accreditation standards, and regulatory requirements while supporting quality enhancement initiatives across academic and administrative functions.

Key Responsibilities

Quality Assurance & Compliance

• Support the implementation and monitoring of institutional policies, procedures, and quality assurance processes.
• Monitor compliance with academic regulations and approved institutional procedures.
• Assist with accreditation activities, audits, reviews, and regulatory inspections.
• Maintain quality assurance documentation, records, and evidence repositories.
• Track compliance gaps and follow up on corrective and preventive actions.
• Support the development and implementation of quality improvement initiatives.
• Monitor action plans and follow up with relevant departments.
• Maintain records of recommendations, corrective actions, and improvement outcomes.
• Assist in evaluating the effectiveness of quality enhancement activities.

Governance & Committee Support

• Coordinate Quality Assurance meetings and committee activities.
• Prepare agendas, reports, presentations, and supporting documents.
• Record meeting minutes, action points, and follow up on outstanding items.
• Support academic governance and institutional effectiveness initiatives.
• Assist faculty with course file documentation and submission requirements.

Documentation & Reporting

• Review and update policies, procedures, forms, and QA templates.
• Ensure document control, version management, and record retention.
• Support the development of process maps, checklists, and quality monitoring tools.
• Prepare reports and maintain quality-related records.

Requirements

• Bachelor's Degree in Quality Assurance, Education, Business Administration, or a related field.
• 3-5 years of experience in Quality Assurance, Accreditation, Higher Education Administration, or Institutional Effectiveness.
• Strong knowledge of Microsoft Excel and Microsoft Office.
• Experience in data collection, analysis, reporting, and documentation.
• Excellent communication, organizational, and coordination skills.
• High attention to detail and accuracy.

Preferred

• Experience within Higher Education institutions.
• Knowledge of UAE accreditation requirements (CAA/KHDA).
• Experience supporting accreditation reviews, audits, and institutional assessments.
• Familiarity with LMS platforms, dashboards, and business intelligence tools.

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