Quality Assurance Manager

Global Studies University; Sharjah; On-site; AED 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Housing allowance

Transportation allowance

Children’s school fee allowances

Job summary

Global Studies University in Sharjah seeks an experienced Quality Assurance Manager to oversee quality assurance initiatives in higher education. The role involves collaboration with academic programs, managing accreditation processes and ensuring compliance with regulatory requirements.

The ideal candidate will have a Master’s degree and at least 3 years of experience in quality assurance. Strong organizational and communication skills, along with proficiency in Microsoft Office, are essential. The position offers competitive salary and benefits, including health insurance and housing allowances.

Qualifications

• 3+ years of relevant experience in quality assurance in higher education.
• Experience with accreditation processes.
• Experience in managing and developing data systems.

Responsibilities

• Manage the periodic review of academic quality and standards.
• Lead preparation of university publications and performance reports.
• Support the University’s strategic planning and assessment.

Skills

Organizational skills

Verbal and written communication skills

Multicultural teamwork

Microsoft Office proficiency

Professionalism and confidentiality

Education

Master’s degree in a relevant field

Job description

This position requires experience in higher education administration in the UAE. It reports to the Director of the Office of Institutional Effectiveness (OIE). One of OIE’s primary goals is to coordinate, facilitate, and advance assessment practices and processes across the campus in support of evidence-based decision making and planning. The OIE strives to demonstrate to all stakeholders the high quality of teaching, learning, research, and publishing output of GSU’s faculty and graduate students, and stay abreast of best practices in local and global peer institutions.

The Quality Assurance Manager will assist in all aspects of quality assurance and enhancement activities: from monitoring institutional strategic goals, to assisting with acquisition of international accreditation and global ranking, to advancing continuous assessment of operational functions, gathering and preserving institutional data and records, as well as engaging, leading, and working collaboratively with others to ensure compliance with regulatory requirements.

The prospective candidate for the position should have background and proven long-term experience and an understanding of requirements and processes needed for an institution to continually be in good standing in all accreditation and licensure-related matters in the United Arab Emirates.

Key Responsibilities

• Works collaboratively with academic programs to manage the periodic review of the academic quality and standards
• Monitor the dissemination of relevant, timely and accurate institutional information to administrators, the University community, the external community, and external regulatory agencies as needed
• Lead the preparation of a variety of university publications such Fact Book, and annual performance reports at University and Programmatic levels
• Prepare and develop relevant reports to support the accreditation processes as needed
• Participate in and provide support for the University’s strategic planning, institutional effectiveness and outcomes assessment processes as appropriate
• Provides support for the University’s risk management processes as assigned
• Coordinates the processes for GSU’s ranking cyclical submissions to ranking agencies
• Supervises how OIE monitors institutional data integrity and continuously assesses and recommends opportunities to improve data and research quality
• Monitors compliance with all Institutional and Program level KPIs and work to ensure the accurate and timely collection of KPI data at programmatic and institutional levels
• Ensure that the QA Manual is regularly updated and effectively implemented at GSU
• Provides the relevant technical support and training to the academic departments to ensure readiness for data reporting of KPIs
• Ensure that all data required to support the continuous review cycle is collected, analysed, validated and utilized to improve performance and ensure quality standards and expectations are met
• Work with academic programs to ensure that the required periodic program review/self-study is completed on schedule
• Monitor that all corrective actions go through the necessary procedures in academic and non-academic units to effect improvement plan
• Support all accreditation processes and elaborate a register of corrective actions to ensure continuous improvement for GSU programs
• Coordinate with all the relevant regulatory bodies on all accreditation requirements as assigned
• Collaborate with all academic and academic support departments to ensure that all documentation for accreditation is current and available for validation
• Monitor and coordinate maintenance and preservation of all course records
• Perform other related duties or assignments as needed

Required Skills

• Strong organizational skills, coupled with the ability to take initiative and work with limited supervision
• Strong verbal and written communication skills, including presentation skills, and demonstrated competency in interacting with people at all levels of the organization
• The ability to work effectively as part of a team in a multicultural environment, to handle pressure with a positive attitude, and to meet deadlines in a demanding work environment
• Ability to keep up to date on relevant policies and procedures in line with the duties identified in the job description
• Excellent oral and written communication skills in English
• Proficiency with Microsoft Office applications
• The ability to maintain a high level of professionalism and confidentiality

Academic Qualifications

• Master’s degree in a relevant field

Professional Experience

• A minimum of 3+ years of relevant experience in quality assurance in higher education is required
• Experience with accreditation processes in higher education
• Experience in managing and developing data systems
• Experience in assessment processes and regulatory compliance in higher education in the UAE
• Experience in university ranking systems

Equal Employment Opportunity Statement

• Global Studies University is committed to equitable and fair employment practices and welcomes applications from candidates of all national, ethnic, and religious backgrounds. In accordance with UAE regulations, Emirati nationals are particularly encouraged to apply.
• Salary and benefits are commensurate with qualifications and experience. The package includes health insurance, housing, transportation, and children’s school fee allowances, subject to coordination of benefits.
• We anticipate a high volume of applications and appreciate your interest. Only shortlisted candidates will be contacted.

Job Specifications

Job Title: Quality Assurance Manager

Reporting Relationship: Director of the Office of Institutional Effectiveness (OIE)

Expected Starting Date: For immediate hire

Job Status: Full-time

Application Deadline: The position is open until filled