Quality Assurance Officer

Ghobash Group; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Ghobash Group is seeking a Quality Assurance/Quality Control professional to oversee SOPs in warehouse operations, investigate complaints, and ensure ISO standards compliance. The role requires 3–5 years in a regulated pharma environment, with a Bachelor’s degree in science and ISO training as strong assets.

Responsibilities include coordinating with QA managers, maintaining ISO documentation, and driving continual improvement in quality systems and customer satisfaction.

Qualifications

• Bachelor's degree in science from a recognised University or Institution.
• 3–5 years of relevant experience in the regulated pharmaceutical industry, specifically including Quality Assurance and Quality Control.
• Exposure to ISO standards and ISO training and certification.

Responsibilities

• Monitor and execute SOPs for Warehouse Operations.
• Investigate customer complaints and deficiency reports, provide root-ccause analysis and corrective steps.
• Review and maintain ISO Quality Manual, ensure training and compliance.

Skills

ISO standards exposure

QA/QC experience 3-5 years

Education

Bachelor's degree in science

Job description

The job holder is responsible to work with quality managers to help establish quality control mechanisms identify risks and define relevant risks mitigation strategies. She/he also develops and implements project standards and frameworks to ensure that its objectives are met and ensure compliance and strict adherence to the ISO Quality Manual.

Monitor and execute SOPs for Warehouse Operations

• Ensure all SOPs are strictly adhered to in the Warehouse Operations.
• Report observed errors in delivery (delays returns double orders wrong orders batch/expiry differences).
• Conduct at least 2 pharma agency stock check/month; report results vis--vis expiries lot details vs. system.
• Ensure compliance with Corporate Health Safety & Environment (HSE) standards.
• Reduce the returned orders with relevant errors to 50% vs. 2016 reported figures by continuously conduction daily audit reports.
• Ensure compliance to the corporate Policies Procedures and SOPs.

Investigation of Customer Complaints along with stock investigation

• Investigate customer complaints & deficiency report and prepare a report specifying the root cause.
• Update customer complaint report and submit it to the QA Manager.
• Identify and suggest corrective steps on any deficiency caused by improper storage methods extended periods of storage etc.
• Facilitate internal/external auditors with any relevant documentation reports etc.
• Enhance overall customer satisfaction is at 85%.

Review of ISO Manual

• Periodic review of AEC ISO Quality Manual in coordination with Corp ISO Specialist.
• Ensure compliance and strict adherence to the ISO Quality Manual.
• Prepare and submit regular reports on Quality and systems for Management review.
• Suggest necessary amendments to the Corporate ISO specialist to be incorporated in the Quality Manual.
• Review & complete GSDP questionnaire as per ISO Standards and guidelines requested by the principal companies.
• Ensure compliance and strict adherence to the ISO Quality Manual.
• Timely revise and update all SOPs and ensure on time ISO 9001:2015 training certification.

Qualifications :

Bachelors degree in science from a recognised University or Institution.

Additional Information :

Skills & Professional Requirements:

• Exposure to ISO standards and ISO training and certification.

Experience Requirements:

• 3-5 years of relevant experience in the regulated pharmaceutical industry specifically including Quality Assurance and Quality Control.

Attributes and Behaviours:

• Emotional resilience and an ability to work under pressure with a can do attitude.
• Ability to multitask and manage time effectively.
• Effective communicator with the ability to build strong working relationships.
• The ability to provide constructive feedback for issues affecting Quality.
• Keen to learn and share knowledge with the whole team.
• A team player with the ability to work unsupervised.
• Understands the needs of the customers and responds accordingly to deliver excellent customer service.

Remote Work :

No

Employment Type :

Full-time