Quality Assurance Manager

CERT The Centre of Excellence for Applied Research & Training; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

CERT The Centre of Excellence for Applied Research & Training is seeking a Quality Control Officer to ensure academic and operational quality standards are applied consistently across the College. The role conducts compliance checks, verifies records, monitors corrective actions, and reports exceptions to the Quality Assurance Manager.

Through accurate documentation, data monitoring, and timely follow-up, the postholder strengthens audit readiness, supports continuous improvement, and enhances

Qualifications

• Minimum bachelor's degree in a related discipline (quality management, business, education, engineering).
• Postgraduate qualification in quality management or higher education preferred.
• Professional certification such as ISO 9001 internal auditor or EFQM preferred.

Responsibilities

• Quality checks and compliance monitoring across academic and administrative processes.
• Maintain controlled documents, registers, and evidence files.
• Log non-conformities, support root-cause analysis, track actions and closures.
• Validate quality data, monitor KPIs, and prepare dashboards.
• Support audit and accreditation activities and document packs.
• Suggest practical process improvements and support implementation.
• Provide guidance on procedures and awareness activities for quality culture.
• Administer quality databases and maintain confidentiality and access controls.

Skills

Quality control

Quality assurance

Compliance

Audit

Academic administration

Documentation

Data analysis

Excel

Stakeholder management

Education

Bachelor's degree in related field (quality management / business / education / engineering)

Postgraduate qualification in quality management or higher education

Professional certification: quality auditor / ISO 9001 internal auditor / EFQM

Tools

Excel

Microsoft Office

Dashboards

Document management

Databases

Audit trails

Job description

The Quality Control Officer supports the consistent application of academic and operational quality standards across the College. The role conducts compliance checks, verifies records and evidence, monitors corrective actions, and reports exceptions to the Quality Assurance Manager. Through accurate documentation, data monitoring, and timely follow-up, the postholder strengthens audit readiness, continuous improvement, and the reliability of institutional processes and outcomes.

2. ACADEMIC QUALIFICATIONS

Bachelor's degree in quality management, business administration, education, engineering, or a related discipline

Preferred Qualification

Postgraduate qualification in quality management, higher education, business excellence, or a related field

Professional Membership

A certified quality auditor, ISO 9001 internal auditor, EFQM, or equivalent certification is preferred.

Qualification Equivalency

Overseas qualifications must be attested by UAE MOHESR, where applicable

3. SKILLS & EXPERIENCE

E = Essential (must have at appointment) | D = Desirable (preferred but not mandatory)

Experience

Minimum Years of Experience - E / D

3+ years of experience in quality control, quality assurance, compliance, audit, or academic administration - E

Experience conducting process checks, reviewing documentary evidence, and maintaining quality records - E

Experience tracking non-conformities, corrective actions, deadlines, and closure evidence - E

Experience preparing management reports, dashboards, audit files, or performance summaries - E

Experience within higher education, training, or another regulated service environment - D

Experience in a multicultural UAE/GCC organisation - D

Technical & Functional Skills

Technical / Functional Skill - E / D

Applies quality control methods, sampling principles, checklists, root-cause analysis, and corrective-action tracking - E

Interprets policies, procedures, standards, and regulatory or accreditation requirements accurately - E

Maintains controlled documents, registers, version histories, evidence repositories, and audit trails - E

Uses Excel, Microsoft Office, dashboards, databases, and document-management systems to analyse and report quality data - E

Knowledge of ISO 9001, institutional accreditation, outcome-based education, or higher-education quality frameworks - E

Management / Leadership Skill

Plans and prioritises concurrent quality checks, reporting cycles, and follow-up actions to meet deadlines - E

Coordinates effectively with faculty, administrators, process owners, and support departments - E

Communicates findings objectively and escalates material risks or repeated non‑compliance appropriately - E

Supports staff awareness and provides practical guidance on approved quality procedures - E

Contributes constructively to process improvement and change initiatives - D

4. LANGUAGE

• Fluency in written and spoken English is essential
• Fluency in spoken and written Arabic is a plus.

5. DUTIES & RESPONSIBILITIES

Responsibility Area / Theme

• Quality Checks & Compliance Monitoring: Conduct scheduled and risk-based checks of academic and administrative processes against approved policies, procedures, standards, and control requirements; document findings accurately.
• Document & Record Control: Maintain controlled documents, registers, templates, version histories, evidence files, and retention records; verify that current approved documents are accessible and consistently used.
• Non-Conformity & Corrective Action Follow-up: Log exceptions and non-conformities, support root‑cause reviews, assign agreed actions, monitor due dates, verify closure evidence, and escalated overdue or recurring issues.
• Data Validation, Analysis & Reporting: Validate quality and performance data, monitor KPIs and trends, prepare dashboards and periodic reports, and highlight anomalies, risks, and improvement priorities to the Quality Assurance Manager.
• Audit & Accreditation Support: Prepare evidence and document packs, coordinate audit logistics, support internal and external reviews, record observations, and track responses and action plans to completion.
• Process Improvement Support: Analyse recurring findings and stakeholder feedback, recommend practical control improvements, and support implementation and effectiveness checks for approved changes.
• Stakeholder Guidance & Quality Awareness: Provide day-to-day guidance on procedures, templates, evidence requirements, and deadlines; support briefings and awareness activities that strengthen quality culture.
• Quality Systems Administration: Maintain quality databases, action trackers, shared repositories, calendars, and workflow systems while ensuring confidentiality, accuracy, access control, and auditability.
• General & Institutional Responsibilities: Comply with organizational policies, confidentiality, data protection, health and safety, and the code of conduct; undertake continuing professional development and other duties assigned by the direct supervisor.