Quality Assurance Engineer: Process Improvement & Analytics

KONE; Dubai; On-site; AED 89,000 - 167,000; Full time

Job summary

KONE UAE is seeking a Quality Assurance professional to ensure product and process quality across projects in Dubai. You will monitor, report, and drive improvements in CTQ metrics, lead non-conformity investigations, and support internal audits and environment performance programs.

The ideal candidate has a degree in engineering or science, 3–5 years in QA or operational excellence, strong analytical skills, proficiency in MS Office, and excellent communication in English.

Qualifications

• Bachelor's Degree in Engineering or Science, preferably Mechanical, Electrical or Industrial.
• 3-5 years of relevant experience in Quality Assurance, Quality Management Systems, Continuous Improvement, or Operational Excellence.
• Experience in the elevator and escalator industry is a plus.
• Proficiency with MS Office and analytical tools is mandatory.
• Knowledge of QMS and EMS is advantageous.

Responsibilities

• Register, monitor, and manage customer complaints and compliments in designated systems.
• Support operations in monitoring and following up on CLS and CTS results.
• Monitor, analyze, and report key quality performance indicators.
• Prepare and distribute weekly, monthly, and ad hoc quality reports to stakeholders.
• Follow up and drive closure of non-conforming cases within timelines.
• Investigate CoPQ cases and implement corrective and preventive actions with operations.
• Escalate quality concerns and ensure timely resolution.
• Assist in root cause analysis and escalate to factory when required.
• Support Internal Quality and Environmental Audits and drive improvements.
• Support planning and scheduling of Monthly departmental meetings.

Skills

Analytical skills

MS Office

Problem solving

Communication skills

Team player

Fluent English

Quality mindset

Education

Bachelor's Degree in Engineering or Science

Tools

MS Office

Job description

KONE UAE is seeking a Quality Assurance professional to ensure product and process quality across projects in Dubai. You will monitor, report, and drive improvements in CTQ metrics, lead non-conformity investigations, and support internal audits and environment performance programs.

The ideal candidate has a degree in engineering or science, 3–5 years in QA or operational excellence, strong analytical skills, proficiency in MS Office, and excellent communication in English.